Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported extremely long wait times in both the drive-thru and dining areas, with some waiting over 30 minutes for their orders.
Staff Attitude
Feedback indicates a mix of friendly and rude staff interactions, with some customers praising individual employees while others criticized management and overall staff behavior.
Order Accuracy
Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
While some customers enjoyed the food, others reported cold or poorly prepared items, contributing to a negative dining experience.
Cleanliness
Several reviews mentioned cleanliness issues within the restaurant, including dirty floors and unsanitary conditions.
BB
BigQuiseTV
1 day ago
1.0
The manager was unapologetically rude for no reason. Tap pay didn’t work immediately and I went to the next window and got accused of trying to steal. $3.90 was my total btw.
JM
Joseph Murphy
5 days ago
1.0
Went through the drive through, sat at the window for 10 minutes and no one even said a thing to us. A guy walked past the window a couple of times and did not even say anything. There is two windows and no one gave us any instruction whether to pull up or stay where we were. Longest drive thru experience I've ever had. Eventually had to go inside and ask for the food and they had it ready the whole time.
SW
samantha wiggins
Feb 21, 2026
1.0
They got rid of the McMuffins no more muffins at McDonald's only McGriddles they got rid of the muffins I don't know why anybody would want syrup in their muffin it's gross
MB
Marie Buchanan
Feb 11, 2026
1.0
I have not once received an order from this location with no issue. If they’re out of hot honey you’d think they’d substitute with honey, but no. Zero communication and I received hot mustard.
EH
Elizabeth Harrison
Jan 20, 2026
1.0
I go to this McDonald's almost every morning to get a sandwich and a breakfast sauce. The breakfast sauce is .45 which I am happy to pay for. BUT....they give you VERY little, NOT .45 worth. One time I asked for a little bit more and the girl came back to the window and said "she said that is enough" so I paid for another one, BTW it had more in it than the first.
Today I went and again bought a second sauce, and asked for napkins, no napkins in a to go bag makes no sense to me, anyway as I was waiting for my second sauce one of the ladies comes up and asks how I am, she is very sweet, blonde women maybe in her 50's, small and very nice, and apologized about what was going on. The manager then appeared behind her and handed her the sauce and said "give this to her so she can go"
This manager should not be managing a McDonald's or any other establishment. She is rude and doesn't know how to speak to customers or, as far as I am concerned anyone. The poor girl at the window looked terrified. This woman needs to go.
I only go to this McDonald's because it is the only one on my way to work. I used to be an assistant manager at a McDonald's. I also used to be a supervising manager at another restaurant, I would have NEVER treated a customer like this, I would have gotten fired. I realize the public is sometimes a bit to deal with, this woman shouldn't be dealing with the public, she needs to find a different job.
What are the operating hours for McDonald's at 21050 Haggerty Road, Novi, MI?
This McDonald's location is open 24 hours a day, every day of the week.
Does this McDonald's have a drive-through service and what are its hours?
Yes, the McDonald's drive-through is open 24/7, every day.
What delivery services does this McDonald's location offer?
They offer delivery with options like curbside pickup, same day delivery, and no-contact delivery.
How can I place an order online or via an app for McDonald's in Novi?
You can order online via their delivery URL or use the McDonald's App available on both iOS and Android.
What payment methods are accepted at this McDonald's restaurant?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where is this McDonald's located and how can I contact them?
The restaurant is located at 21050 Haggerty Road, Novi, MI 48375, US. You can call them at +1 248-349-0060.
What types of food and dining categories does McDonald's in Novi offer?
They are a fast food restaurant offering burgers, sandwiches, breakfast, coffee, frozen yogurt, ice cream, and more.
What nearby restaurants could I visit before or after dining at McDonald's?
Nearby dining options include 8 Mile Haggerty, Big Boy, On The Border Mexican Grill & Cantina, It's Just Wings, Taco Bell, Chili's Grill & Bar, Cantaritos Fiesta Mexican Restaurant, and Dynasty of Livonia.
What nearby hotels are available if I want to stay close to McDonald's in Novi?
Nearby hotels include Hampton by Hilton, Hampton Inn Detroit/Northville, Holiday Inn Express & Suites Detroit - Farmington Hills, and Sheraton Detroit Novi Hotel.
Are there any convenient stores or gas stations near McDonald's where I can refuel or shop?
Yes, Speedway gas station and convenience store is located nearby for your refueling and quick shopping needs.
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