Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.1
2,031 reviews
5 stars
590
4 stars
357
3 stars
310
2 stars
174
1 star
600
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported extremely slow service, long wait times, and issues with order accuracy.
Staff Attitude
While some customers praised friendly and helpful staff, many others described rude or unprofessional behavior.
Food Quality
Food quality was inconsistent, with reports of cold, poorly prepared items and incorrect orders.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.
Management Issues
There were complaints about poor management and staffing, leading to operational chaos and customer dissatisfaction.
- JSJoseph Szmadzinski5 days ago1.0No matter how hard I want to give this place a fair shake, almost every order I have is delayed or incorrect. Today they gave my order to a different car and then asked me if I still wanted the food I paid for. Didn’t even get any of the condiments I requested. Like, what?
- JJJason Suarez JrDec 25, 20251.0Horrible customer service. I can't even understand how it can be this bad. Can't get help. Constantly pulled up to be left for 15-20 minutes over usually their mistake or laziness. I don't like this McDonald's at all.
- MSMary SinkovichDec 23, 20255.0The staff are always so so helpful and kind. Clean and great service. Love this location
- TSTrent SwingerDec 21, 20251.0This location on haggerty road in Novi always gives us great food. But this particular Saturday a disrespectful black girl employee cussing a lot talking about her co-workers and being disciplined about chewing gum while in the dining room running back and forth to where the food is being prepared. While my wife and kids are trying to eat. Definitely won't return to this location again.
- DCDori CassidyDec 7, 20251.0I don’t frequent fast food, but I’ve gone to this one several times in the last few months and I’ve never received my order correctly. And then you tried to tell them and they look like a deer in headlights not the brightest people working up there so I paid for food that I didn’t receive not a happy person.
Frequently Asked Questions About McDonald's
What are the operating hours for McDonald's at 21050 Haggerty Road, Novi, MI?
This McDonald's location is open 24 hours a day, every day of the week.
Does this McDonald's have a drive-through service and what are its hours?
Yes, the McDonald's drive-through is open 24/7, every day.
What delivery services does this McDonald's location offer?
They offer delivery with options like curbside pickup, same day delivery, and no-contact delivery.
How can I place an order online or via an app for McDonald's in Novi?
You can order online via their delivery URL or use the McDonald's App available on both iOS and Android.
What payment methods are accepted at this McDonald's restaurant?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where is this McDonald's located and how can I contact them?
The restaurant is located at 21050 Haggerty Road, Novi, MI 48375, US. You can call them at +1 248-349-0060.
What types of food and dining categories does McDonald's in Novi offer?
They are a fast food restaurant offering burgers, sandwiches, breakfast, coffee, frozen yogurt, ice cream, and more.
What nearby restaurants could I visit before or after dining at McDonald's?
Nearby dining options include 8 Mile Haggerty, Big Boy, On The Border Mexican Grill & Cantina, It's Just Wings, Taco Bell, Chili's Grill & Bar, Cantaritos Fiesta Mexican Restaurant, and Dynasty of Livonia.
What nearby hotels are available if I want to stay close to McDonald's in Novi?
Nearby hotels include Hampton by Hilton, Hampton Inn Detroit/Northville, Holiday Inn Express & Suites Detroit - Farmington Hills, and Sheraton Detroit Novi Hotel.
Are there any convenient stores or gas stations near McDonald's where I can refuel or shop?
Yes, Speedway gas station and convenience store is located nearby for your refueling and quick shopping needs.