McDonald's

3.1
2020 reviews
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Business Details

21050 Haggerty Road, Novi, MI
48375, United States
(248) 349-0060
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
21050 Haggerty Road, Novi, MI
48375, United States

Hours

Reviews

3.1
2,020 reviews
5 stars
586
4 stars
358
3 stars
310
2 stars
174
1 star
592

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely long wait times, often exceeding 30 minutes, both in the drive-thru and inside the restaurant.

Staff Performance

While some staff members were praised for their friendliness and professionalism, many reviews highlighted issues with rudeness, lack of attention, and poor management.

Order Accuracy

Numerous customers experienced incorrect orders, missing items, and overall dissatisfaction with the accuracy of their requests.

Cleanliness

Several reviews mentioned unsanitary conditions, particularly in the bathrooms and dining area, contributing to a negative experience.

Management Issues

Frequent mentions of understaffing and poor management practices were noted, leading to chaos and inefficiency during busy periods.
  • GJ
    Gary Dunlap Jr
    Nov 16, 2025
    1.0
    We did mobile app order, when we arrived to the drive through at 645 on a Sunday morning they said "They are not taking orders, they are short staffed'. This while 3-4 people were "taking out the trash" and smoking complaining about how they were left with a drity dining room If you can't fill order cancel it don't wait until customer to arrive.
  • TT
    Toby
    Nov 12, 2025
    5.0
    Very well maintained McDonald. The restaurant is clean, and the staff is friendly
  • DC
    Doug Cary
    Nov 10, 2025
    5.0
    Teresa, gave me an experience I have never known at any McDonald’s. Unreal
  • CP
    Charles Poston
    Nov 8, 2025
    1.0
    I was on my way to the office this morning, so I decided to swing in and grab a bite to eat. I ordered two Sausage, Egg and Cheese Biscuits with the round egg on both. I have to say that those biscuits were the absolute Worst I've ever tasted. The biscuits were hard as bricks and they just crumbled in my hands as I tried to break them in half. I don't know if they were having a bad morning or what, but that was a terrible display by that restaurant. If I wasn't running late I would've returned them. They missed the mark on those biscuits...Total Trash...
  • TB
    Tom Bauman
    Nov 7, 2025
    1.0
    Wish I could give 0. Sat at the counter for 30 minutes after ordering from the kiosk. Made eye contact with the manager multiple times from the kitchen and got 0 help.
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Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 21050 Haggerty Road, Novi, MI?

This McDonald's location is open 24 hours a day, every day of the week.

Does this McDonald's have a drive-through service and what are its hours?

Yes, the McDonald's drive-through is open 24/7, every day.