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McDonald's

3.1
(2049 reviews)

Business Details

21050 Haggerty Road, Novi, MI
48375, United States
(248) 349-0060
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
21050 Haggerty Road, Novi, MI
48375, United States

Hours

Reviews

3.1
2,049 reviews
5 stars
597
4 stars
358
3 stars
311
2 stars
174
1 star
609

What are people saying?

AI-generated from recent customer reviews

Service Speed

Numerous customers reported extremely long wait times in both the drive-thru and dining areas, with some waiting over 30 minutes for their orders.

Staff Attitude

Feedback indicates a mix of friendly and rude staff interactions, with some customers praising individual employees while others criticized management and overall staff behavior.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

While some customers enjoyed the food, others reported cold or poorly prepared items, contributing to a negative dining experience.

Cleanliness

Several reviews mentioned cleanliness issues within the restaurant, including dirty floors and unsanitary conditions.
  • BB
    BigQuiseTV
    1 day ago
    1.0
    The manager was unapologetically rude for no reason. Tap pay didn’t work immediately and I went to the next window and got accused of trying to steal. $3.90 was my total btw.
  • JM
    Joseph Murphy
    5 days ago
    1.0
    Went through the drive through, sat at the window for 10 minutes and no one even said a thing to us. A guy walked past the window a couple of times and did not even say anything. There is two windows and no one gave us any instruction whether to pull up or stay where we were. Longest drive thru experience I've ever had. Eventually had to go inside and ask for the food and they had it ready the whole time.
  • SW
    samantha wiggins
    Feb 21, 2026
    1.0
    They got rid of the McMuffins no more muffins at McDonald's only McGriddles they got rid of the muffins I don't know why anybody would want syrup in their muffin it's gross
  • MB
    Marie Buchanan
    Feb 11, 2026
    1.0
    I have not once received an order from this location with no issue. If they’re out of hot honey you’d think they’d substitute with honey, but no. Zero communication and I received hot mustard.
  • EH
    Elizabeth Harrison
    Jan 20, 2026
    1.0
    I go to this McDonald's almost every morning to get a sandwich and a breakfast sauce. The breakfast sauce is .45 which I am happy to pay for. BUT....they give you VERY little, NOT .45 worth. One time I asked for a little bit more and the girl came back to the window and said "she said that is enough" so I paid for another one, BTW it had more in it than the first. Today I went and again bought a second sauce, and asked for napkins, no napkins in a to go bag makes no sense to me, anyway as I was waiting for my second sauce one of the ladies comes up and asks how I am, she is very sweet, blonde women maybe in her 50's, small and very nice, and apologized about what was going on. The manager then appeared behind her and handed her the sauce and said "give this to her so she can go" This manager should not be managing a McDonald's or any other establishment. She is rude and doesn't know how to speak to customers or, as far as I am concerned anyone. The poor girl at the window looked terrified. This woman needs to go. I only go to this McDonald's because it is the only one on my way to work. I used to be an assistant manager at a McDonald's. I also used to be a supervising manager at another restaurant, I would have NEVER treated a customer like this, I would have gotten fired. I realize the public is sometimes a bit to deal with, this woman shouldn't be dealing with the public, she needs to find a different job.

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 21050 Haggerty Road, Novi, MI?

This McDonald's location is open 24 hours a day, every day of the week.

Does this McDonald's have a drive-through service and what are its hours?

Yes, the McDonald's drive-through is open 24/7, every day.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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