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Jimmy John's

3.9
(236 reviews)
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Business Details

39601 Grand River Ave, Novi, MI
48375, United States
(248) 442-9872
https://locations.jimmyjohns.com/mi/novi/sandwiches-396.html

About

Sandwich Restaurant

Location

Jimmy John's
39601 Grand River Ave, Novi, MI
48375, United States

Hours

Reviews

3.9
236 reviews
5 stars
120
4 stars
49
3 stars
22
2 stars
13
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff are generally friendly and helpful, but there are reports of poor service and mistakes with orders.

Food Quality

While many customers enjoy the sandwiches, there are complaints about portion sizes, freshness, and incorrect orders.

Delivery Issues

Delivery times are often longer than expected, with multiple reviews highlighting delays and order inaccuracies.

Cleanliness

Some customers noted unsanitary conditions, including finding hair in sandwiches and cigarette butts outside the store.

Value

Customers feel that prices are high for the quality and portion sizes received.
  • JM
    Josh Mills
    Feb 5, 2026
    5.0
    Staff is friendly! Many orders have been made here and they've never once disappointed.
  • TT
    TattedBmw
    Dec 7, 2025
    4.0
    Great subs
  • KB
    Karen Becker
    Nov 24, 2025
    3.0
    I would give 2 stars but the delivery was fast and the driver was super nice. He gets 5 stars....but for over $20 (including delivery) for one sandwich and bag of chips was a total rip off. I got the turkey club and it was all lettuce. There were maybe 2 skinny slices of turkey and the tiniest bit of bacon I couldn't taste it. Very disappointing. I won't be ordering again.
  • DB
    Dalal Badri
    Nov 13, 2025
    1.0
    This place is horrible just this location. They forget to complete your order, they get things wrong and you have to go back multiple times in order to get something from them. I love Jimmy John’s, but this location is horrible.
  • HV
    Hayden Vernier
    Oct 27, 2025
    2.0
    Cool people, good food but you better have 45 minutes to wait on your sandwich and don't even think about getting the "freaky fast delivery"!
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