Business Details
About
Mexican Restaurant
Chipotle Novi is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- DeliveryAvailable
- TakeoutAvailable
Location
Hours
Reviews
2.8
1,528 reviews
5 stars
431
4 stars
229
3 stars
104
2 stars
108
1 star
656
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Numerous customers reported that the restaurant was dirty, with unclean tables, floors, and bathrooms.
Service Quality
Many reviews highlighted poor service, including slow response times, rude staff, and lack of attention to customer needs.
Food Quality
Customers expressed disappointment with the food quality, noting smaller portion sizes and inconsistent taste compared to other locations.
Ingredient Availability
Frequent complaints about missing ingredients and items being out of stock during visits.
Management Issues
Several reviews pointed to a lack of effective management and oversight, contributing to the overall negative experience.
- AMAdam MajorsDec 27, 20251.0This place was the dirtiest restaurant I’ve ever been to. Every table was dirty, the floor was dirty, the bathrooms were dirty. No ice for the fountain drink, and when we asked for ice, we got a dirty look from the female employee. There were plenty of employees working to make sure this place was clean, but I would say that not one of them cared at all. On top of all this, there was an employee on her phone while working. No class at all. This not only will keep me from going to this location, but this experience will keep me out of any chipotle restaurant ever again. Do better.
- AAABDec 19, 20251.0Felt a certain “fatigue” here. Bad service every time I’ve been here.
- TETamara EileenDec 18, 20253.0As much as I love the Chipotle veggie bowl, it didn't seem to taste like the other Chipotle locations.
- PBPolar BearDec 11, 20252.0There used to be a time when you would finish all your food because it was so good. Now you finish it not because it’s good, but because it costs so much you have to in order not to feel bad about the price. Quality has gone way down! The basic white rice used to be so good but now it’s mushy and has no taste. Hadn’t been to chipotle in months before this due to bad quality but gave it another shot at a different location and same result. Better off just going bed hungry then paying for this.
- SKSeth KincaidDec 6, 20251.0The place was busy as expected for 1pm, however the service was abysmal. For starters their drink machine isn’t working so I couldn’t get anything. The employee preparing my wife’s burrito was spilling food everywhere and leaving the entire prep counter a mess. The rolling on the burrito was extremely rushed and messy, with leftover food from other orders being stuck to it. The burrito fell apart as she ate due to poor wrapping
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Novi offer?
Chipotle Novi offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.
What are the operating hours of Chipotle Mexican Grill in Novi?
Chipotle in Novi is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill in Novi offer pickup and delivery services?
Yes, Chipotle Novi provides both in-store pickup and delivery services for customer convenience.
How can I place an order online for Chipotle in Novi?
You can order online through Chipotle's official website or their app using the links provided, such as https://order.chipotle.com/ or via the Chipotle app on the Apple App Store.
Is Chipotle Mexican Grill in Novi LGBTQ+ friendly?
Yes, Chipotle Novi welcomes LGBTQ+ customers and maintains an inclusive environment.
What is the phone number and email to contact Chipotle Mexican Grill in Novi?
You can reach Chipotle Novi at +1 248-349-4029 or email them at MI.2840.Novi@chipotle.com.
What nearby restaurants can I visit around Chipotle Mexican Grill in Novi?
Nearby restaurants include Houston TX Hot Chicken (chicken restaurant), Shake Shack (burger restaurant), Primanti Bros. (sports bar), Baja Fresh (Mexican restaurant), Famous Dave's Bar-B-Que, and Olive Garden Italian Restaurant. These provide a variety of dining options close to Chipotle.
Are there shopping centers close to Chipotle Mexican Grill in Novi where I can shop before or after dining?
Yes, Novi Town Center is a shopping center near Chipotle where customers can enjoy shopping alongside their dining experience.
What fitness or wellness facilities are near Chipotle Mexican Grill in Novi?
Bally Total Fitness gym and KidStrong Novi boot camp are nearby facilities for fitness and wellness enthusiasts visiting Chipotle.
Can I find other services such as beauty salons or clothing stores near Chipotle Mexican Grill in Novi?
Yes, nearby you will find Viral Hair Studio’s beauty salon, Great Clips hair salon, Salon Agape Inc, shoe stores like Shoe Carnival, and clothing stores including Men’s Wearhouse, dressbarn, and Torrid #5243.