Charleys Cheesesteaks

Reviews

• KS

  Kelsey Smallwood

  Feb 22, 2026
  5.0
  Alan helped me out at the counter and was amazing! He answered all my questions and highly complimented the manager. Thank you Alan at twelve oaks location
• DM

  DeVinnia Marie

  Feb 21, 2026
  1.0
  It’s a bunch of teens work here and they are disrespectful, rude and clearly don’t want to work there. I feel bad for the manger as I repeat heard her ask the cashier to wipe down the counter tops. Then I had a problem with my order and she ask one of the 6 people in the back (standing around) to come fix it and she completely ignored her and myself. I asked for corporate number and the teen working the register stayed on her phone and ignored me and the long line of customers. My food was terrible and for the lack of customer service and as long as it took I’ll never come back. Hire people that want to work
• EE

  Endia Edwards

  Feb 20, 2026
  5.0
  I had a great experience at Charley’s at Twelve Oaks Mall! Alan was amazing — he took the time to inform me about the rewards program and explained everything clearly. He was very patient while I placed multiple orders and never made me feel rushed. The customer service really stood out. I will definitely be coming back!
• IJ

  Its Jazyy

  Feb 18, 2026
  1.0
  I work in the mall and usually try to avoid coming here on my lunch breaks because I have never had a good experience with the staff. The food is fine but the staff is always on the phone/FaceTime or talking amongst each other while ignoring customers. I can’t order a drink,if I do stop here because they will ignore you and never get your drink for you. Today I placed an order at the kiosk and the woman behind the counter was not doing anything. The second I placed my order she half started my order and then walked into the back for 5 minutes just leaving it there. A different employee ended up having to come out to remake my order because they messed up the first time anyways.
• HH

  HET heyai

  Feb 10, 2026
  5.0
  The food was amazing, service incredible, Tee & Kay served us was very sweet and friendly. Warm smile and all the things.Food came out fast, really taste, and accommodating. I would definitely recommend. I did it every time i come to the mall and thats like twice a week!

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