Business Details
About
Sandwich Restaurant
Location
Hours
Reviews
3.6
256 reviews
5 stars
131
4 stars
31
3 stars
20
2 stars
14
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unhelpful staff, with several instances of poor service and disrespectful behavior noted.
Food Quality
While some customers enjoyed the food, there were numerous complaints about unsanitary conditions, incorrect orders, and poorly prepared items.
Staffing Issues
Several reviews highlighted understaffing and disorganization, leading to long wait times and mistakes in orders.
Positive Experiences
Despite the negative feedback, some customers praised specific employees for their excellent service and friendliness, particularly mentioning staff like Tee and Alan.
- LPLourdes PJan 4, 20261.0Not the best service, the staff’s attitude was extremely poor and they took extremely long to give us our order.
- TCTony CarnesJan 3, 20261.0Waited 15 minutes for cold fries.
- LLLuv LuaneDec 19, 20255.0Greeted By Alan, Food Was great, cheesy fries were delicious! I order the #4 6 Piece Wing Combo
- ADAshley DawleyDec 19, 20255.0Second time eating at this Charley’s location. I’ve been to Charley’s all over malls in the US and this has the best service. Alan was helpful, and informative. Also the food is always solid. I greatly appreciate this location.
- AAAizaz AlviDec 11, 20251.0I want to give a 0 star but I cant. Rude staff and manager was the worst. Both were rude to my wife who paid for a water bottle but they were out of them so they decided to give her tap water. Do not recommend to anyone.
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks at Twelve Oaks Mall?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Is delivery available at Charleys Cheesesteaks located in Twelve Oaks Mall?
No, delivery is not available as all delivery hours are marked as closed.
Does Charleys Cheesesteaks offer drive-through service?
No, drive-through service is not available as all drive-through hours are closed.
Can I place a pickup order at Charleys Cheesesteaks Twelve Oaks Mall?
Pickup service is not currently available since pickup hours are closed every day.
Is takeout available at Charleys Cheesesteaks at Twelve Oaks Mall?
Takeout is not available as takeout hours indicate the store is closed for this service.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa as payment options.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 27294 Novi Rd., Novi, MI 48377, United States, inside Twelve Oaks Mall.
Are there any hair salons near Charleys Cheesesteaks at Twelve Oaks Mall?
Yes, nearby hair salons include Tricho of Novi, Tricho Salon & Spa, and Cool Cuts 4 Kids, which are convenient options if you want to visit a salon before or after dining at Charleys Cheesesteaks.
What fashion and retail stores can I visit near Charleys Cheesesteaks?
Nearby fashion and retail stores include Kate Spade, Claire's, Charlotte Russe, Hollister Co., and Spencer's, making it easy to combine shopping with your meal at Charleys Cheesesteaks.
Are there any popular food or snack options near Charleys Cheesesteaks at Twelve Oaks Mall?
Yes, nearby eateries such as Auntie Anne's (bakery), Great American Cookies (bakery and coffee shop), Zoup! Eatery (fast food), and Nordstrom Ebar Artisan Coffee (coffee shop and restaurant) are great options to check out along with Charleys Cheesesteaks.