Alan and Tee received numerous compliments for their exceptional customer service, while other staff members were criticized for being rude and inattentive.
Food Quality
While many customers praised the food as delicious, there were significant complaints about undercooked items and poor preparation.
Staff Attitude
Several reviews highlighted a lack of professionalism and poor attitudes among some staff, contrasting with positive experiences from others.
Cleanliness
Multiple customers noted unsanitary conditions in the kitchen and serving areas, raising concerns about food safety.
KS
Kelsey Smallwood
Feb 22, 2026
5.0
Alan helped me out at the counter and was amazing! He answered all my questions and highly complimented the manager. Thank you Alan at twelve oaks location
DM
DeVinnia Marie
Feb 21, 2026
1.0
It’s a bunch of teens work here and they are disrespectful, rude and clearly don’t want to work there. I feel bad for the manger as I repeat heard her ask the cashier to wipe down the counter tops. Then I had a problem with my order and she ask one of the 6 people in the back (standing around) to come fix it and she completely ignored her and myself. I asked for corporate number and the teen working the register stayed on her phone and ignored me and the long line of customers. My food was terrible and for the lack of customer service and as long as it took I’ll never come back. Hire people that want to work
EE
Endia Edwards
Feb 20, 2026
5.0
I had a great experience at Charley’s at Twelve Oaks Mall! Alan was amazing — he took the time to inform me about the rewards program and explained everything clearly. He was very patient while I placed multiple orders and never made me feel rushed. The customer service really stood out. I will definitely be coming back!
IJ
Its Jazyy
Feb 18, 2026
1.0
I work in the mall and usually try to avoid coming here on my lunch breaks because I have never had a good experience with the staff. The food is fine but the staff is always on the phone/FaceTime or talking amongst each other while ignoring customers. I can’t order a drink,if I do stop here because they will ignore you and never get your drink for you. Today I placed an order at the kiosk and the woman behind the counter was not doing anything. The second I placed my order she half started my order and then walked into the back for 5 minutes just leaving it there. A different employee ended up having to come out to remake my order because they messed up the first time anyways.
HH
HET heyai
Feb 10, 2026
5.0
The food was amazing, service incredible, Tee & Kay served us was very sweet and friendly. Warm smile and all the things.Food came out fast, really taste, and accommodating. I would definitely recommend. I did it every time i come to the mall and thats like twice a week!
Frequently Asked Questions About Charleys Cheesesteaks
What are the regular business hours for Charleys Cheesesteaks at Twelve Oaks Mall?
Charleys Cheesesteaks is open Monday through Saturday from 11:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Is delivery available at Charleys Cheesesteaks located in Twelve Oaks Mall?
No, delivery is not available as all delivery hours are marked as closed.
Does Charleys Cheesesteaks offer drive-through service?
No, drive-through service is not available as all drive-through hours are closed.
Can I place a pickup order at Charleys Cheesesteaks Twelve Oaks Mall?
Pickup service is not currently available since pickup hours are closed every day.
Is takeout available at Charleys Cheesesteaks at Twelve Oaks Mall?
Takeout is not available as takeout hours indicate the store is closed for this service.
What payment methods are accepted at Charleys Cheesesteaks?
Charleys Cheesesteaks accepts American Express, Discover, Mastercard, and Visa as payment options.
Where is Charleys Cheesesteaks located?
Charleys Cheesesteaks is located at 27294 Novi Rd., Novi, MI 48377, United States, inside Twelve Oaks Mall.
Are there any hair salons near Charleys Cheesesteaks at Twelve Oaks Mall?
Yes, nearby hair salons include Tricho of Novi, Tricho Salon & Spa, and Cool Cuts 4 Kids, which are convenient options if you want to visit a salon before or after dining at Charleys Cheesesteaks.
What fashion and retail stores can I visit near Charleys Cheesesteaks?
Nearby fashion and retail stores include Kate Spade, Claire's, Charlotte Russe, Hollister Co., and Spencer's, making it easy to combine shopping with your meal at Charleys Cheesesteaks.
Are there any popular food or snack options near Charleys Cheesesteaks at Twelve Oaks Mall?
Yes, nearby eateries such as Auntie Anne's (bakery), Great American Cookies (bakery and coffee shop), Zoup! Eatery (fast food), and Nordstrom Ebar Artisan Coffee (coffee shop and restaurant) are great options to check out along with Charleys Cheesesteaks.
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