Many customers praised the attentive and friendly service from various servers, particularly highlighting individuals like TJ, Jasmine, and Grace.
Food Quality
The food received mixed reviews; while many enjoyed the dishes and found them delicious, some reported issues with specific meals being mediocre or poorly prepared.
Management
Positive feedback noted improvements in management, particularly under the new manager, Morgan, who was recognized for enhancing the dining experience.
Inconsistency
Several reviews pointed out inconsistencies in service and food quality, with some customers experiencing delays or mistakes in their orders.
DF
Dj Fisher
3 days ago
5.0
Had a huge group of 40+ staff was excellent! Took fantastic care of us manager came over to make sure everything was good several times.. 100% will be back
MM
Mindy
4 days ago
5.0
We just had a great meal here and the sweetest server, Maddy C. She had a very pleasant personality and the she was super accommodating to all of our requests. We'd come back just to see her. Thanks so much for a wonderful experience celebrating our Moms birthday.
SL
Sam LaBelle
6 days ago
5.0
Our server Amanda took SUCH good care of us! She was attentive and funny, and made us feel so welcome. The food was so delicious- I got the Italian Trio - lasagna, chicken parmesan, and fettucine alfredo - and I couldn't decide what I wanted to be my last bite!
JL
Joe Langley
Jan 4, 2026
5.0
We’ve had some great experiences at Carrabba’s and tonight was great. Even though no host was in sight for few minutes, Sabrina, who would be our server, went out of her way to seat us and the whole experience was a delight. We felt more than welcomed by her service along with the great food.
RB
Renée B
Dec 15, 2025
2.0
We walked in about 8:15 on Thursday 12/11. The hostess was on her phone with her back to us and didn't acknowledge us so we decided to go sit at the bar. We wanted a drink and appetizers after Christmas shopping. The bartender had her back to us looking at her phone. We probably should have left at this point. When the bartender turned around she rolled her eyes, disappointed to see customers. We ordered drinks and 2 appetizers. Drinks were delicious. The crab cakes and fried raviolis were okay, nothing special and unfortunately served with the exact same mediocre sauce. We just don't think we'd recommend Carrabba's to anyone or go back ourselves.
Frequently Asked Questions About Carrabba's Italian Grill
What type of cuisine does Carrabba's Italian Grill in Novi, MI offer?
Carrabba's Italian Grill offers authentic Italian cuisine for dine-in, carryout, delivery, or catering.
Where is Carrabba's Italian Grill located in Novi?
It is located at 43455 West Oaks Drive, Novi, MI 48377, USA.
What are the operating hours of Carrabba's Italian Grill?
The restaurant is open Monday to Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Does Carrabba's Italian Grill offer happy hour specials?
Yes, happy hour is available daily from 4:00 PM to 6:00 PM.
Which pickup and delivery services does Carrabba's Italian Grill support?
Carrabba's offers in-store pickup, curbside pickup, delivery including same day and no-contact delivery options.
Can I view the menu or place an order online for Carrabba's Italian Grill?
Yes, you can view the menu and place orders online through their website: https://www.carrabbas.com/order/menu/novi.
Does Carrabba's Italian Grill have wheelchair accessibility?
Yes, the restaurant has wheelchair accessible entrances, parking, seating, and restrooms.
Are families and children welcome at Carrabba's Italian Grill?
Yes, Carrabba's welcomes families and children and offers a children's menu and high chairs.
What nearby stores or places can I visit before or after dining at Carrabba's Italian Grill?
Nearby you can visit The Container Store for home goods, Gardner White Furniture & Mattress Store for furniture, and Twelve Oaks Mall for a variety of shopping and dining options.
Are there other dining options near Carrabba's Italian Grill in Novi?
Yes, nearby dining options include Genji Novi, a Japanese steakhouse and sushi restaurant, and Too Chez, another restaurant close by.
Is there convenient shopping nearby Carrabba's Italian Grill for clothing and accessories?
Yes, nearby you can shop at Banana Republic for men's clothing, Anthropologie for women's clothing, and Claire's for fashion accessories and beauty services.