Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.6
988 reviews
5 stars
363
4 stars
249
3 stars
152
2 stars
76
1 star
148
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported issues with rude staff and incorrect orders, leading to dissatisfaction.
Food Quality
While some customers enjoyed the food, there were numerous complaints about incorrect orders and food quality, including missing items.
Cleanliness
Several reviews highlighted dirty tables and unsanitary conditions, which negatively impacted the dining experience.
Staffing Issues
Many customers noted long wait times and poor service due to being short-staffed.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food, indicating that experiences can vary.
- KSKara SproatOct 27, 20253.0Was sad they no longer offer lettuce buns. Great service tho.
- GBGreg BOct 21, 20255.0I don't eat fast food very often but when I do I choose wendy's
- BBBryan C (Bc)Oct 7, 20251.0This is my last time for Wendy’s in Muskegon, avoid all of them, LOUSY food, people, atmosphere 👎👎
- JFJohn FoxAug 29, 20255.0Good service
- TCTyler ChmelikAug 21, 20251.0An employee locked me out before they closed. The drive thru line was wrapped around the building and no cars were at the windows. I will be reporting this to corporate.
Frequently Asked Questions About Wendy's
Is Henry & Norton Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Norton Shores, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Norton Shores, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (231) 220-9060.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Henry & Norton Wendy’s serve breakfast?
Yes, this Wendy’s location in Norton Shores, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the drive-thru hours for Wendy's at 801 West Norton Ave?
The drive-thru is open from 7:00 AM to midnight Monday through Thursday, 7:00 AM to 1:00 AM on Friday, 8:00 AM to 1:00 AM on Saturday, and 8:00 AM to midnight on Sunday.
Does this Wendy's location offer delivery and how can I order?
Yes, delivery is available. You can order through the Wendy's app or at order.wendys.com by selecting this location.
Is breakfast served at the Wendy's on 801 West Norton Ave?
Yes, this location serves breakfast including combos, croissant, biscuit and classic sandwiches, coffee, and sides.
What payment options are accepted at this Wendy's?
Payment methods accepted include American Express, Cash, Discover, Mastercard, and Visa.
How can I contact the Wendy's on 801 West Norton Ave for questions or feedback?
You can call the location at (231) 220-9060, reach the Customer Care team via live chat on the Wendy's Contact page, or complete the Wendy's Customer Satisfaction Survey online.
Where is Wendy's located and what is their attire policy?
Wendy's is located at 801 West Norton Ave, Norton Shores, MI 49441. The attire is casual.
What are some nearby places of interest around Wendy's at 801 West Norton Ave?
Nearby places include Comerica Bank for your banking needs, Jimmy John's sandwich shop for alternative quick bites, and the Norton Shores EZ Mart gas station for convenience items.
Are there additional fast food options near Wendy's for variety?
Yes, nearby fast food restaurants include Burger King and Wingstop, providing more dining choices just a short distance away.
Can customers combine their visit to Wendy's with nearby health or retail services?
Absolutely, customers can visit nearby Rx Optical for eyecare or check out Game Stop for entertainment before or after dining at Wendy's.
Does Wendy's offer a mobile app for ordering and are there any online resources?
Yes, Wendy's has a dedicated mobile app for easy ordering, and you can also order online at order.wendys.com. Additional menu and nutrition info is available on the website and app.