Wendy's

Reviews

• TH

  Toni Hernandez

  Jan 28, 2026
  4.0
  Not happy with the wait. Line for Drive Thru was very busy but inside was worse. Then 2 people ahead of me had mistakes so that then holds up the line even more.
• LW

  Lexus Wayer

  Jan 22, 2026
  1.0
  We received horrible customer service. The employee named Billie was extremely rude. However Cam was extremely nice.
• JJ

  Jeff

  Jan 10, 2026
  3.0
  As with most fast food in Muskegon they have issues with consistent shopper experience due to the available labor force. It is now customary to scrutinize the order delivered to you before leaving. And also, most fast food I've realized have turned into a kiosk type environment and they don't really appreciate anybody eating in the store.
• AF

  Angel Fox

  Jan 5, 2026
  1.0
  I am very disappointed I went there ordered two biggie bags and a extra nugget I didn't get the extra nugget had to go in and I watched the lady have a attitude and pulled up the nuggets before they were ready bit into a nugget and wasn't done mind you I got them for my 2 year old son luckily I tried them before I gave them to him she was slow very rude and food wasn't prepared properly they were undone and unprofessional so pissed 😡
• EB

  Ezra Beach

  Jan 5, 2026
  2.0
  Customer service has significantly declined. When we first moved here about a year and a half ago, there was a lovely family running this location who were very polite. Now, the person over the speaker and at the window sound like they want to strangle you. Not even excused by a bad day, it's every time we come. Need better customer service training. Makes customers want to come back less, it's not hard to be bare minimum polite (and this is coming from someone who's worked several fast food places.) Additionally, mistakes with being given the wrong food. Didn't notice until we were home because the rest of the order looked correct. Double checked receipt, correct item was ordered but incorrect item given. What's even worse is that they won't tell you your total. Not at the speaker, not at the window. We asked, and she rudely said we'd get the receipt later, instead of just letting us know the number that was on the screen in front of her. Not sure if this was a corporate order that she was following, or personal laziness.

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