Chipotle Muskegon is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers frequently reported issues with food quality, including missing ingredients, cold food, and stale items.
Service Issues
Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.
Cleanliness
The restaurant was often described as dirty, with overflowing trash bins and unclean tables.
Stock Availability
Numerous customers noted that the location frequently ran out of key ingredients, impacting their ability to order desired items.
Management Concerns
Several reviews pointed to poor management practices, including inadequate staffing and lack of oversight.
TR
Trevor Roblin
3 days ago
1.0
The food was terrible and low quality. I’ll never go back to the Muskegon location again.
ID
i love flame dragons
Jan 2, 2026
1.0
Took 30 minuts for some one to even notice i was there
JM
Jason Mccoy
Dec 31, 2025
5.0
Good but latley they been not giving the fare amount of protein like the potions getting smaller every time I go thats getting old ngl
LP
Lisa Phillips
Dec 20, 2025
5.0
Attentive staff, clean serving line and store. Helpful for dietary issues. Knowledgeable and efficient. Food was tasty and plentiful. Well worth the stop.
JB
Joseph Beacham
Dec 12, 2025
3.0
Food is great when they have it in stock i have yet to stop at this location and they have all the toppings or all the meats they ate famous for being out of cheese or no lettuce. And they are quick to close the lobby and be doing online orders only.
Frequently Asked Questions About Chipotle Mexican Grill
What type of food does Chipotle Mexican Grill in Muskegon serve?
Chipotle Muskegon serves customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.
What are the operating hours for Chipotle Mexican Grill at 3194 Henry St, Norton Shores?
Chipotle Mexican Grill is open daily from 10:45 AM to 10:00 PM.
How can I order food online from Chipotle Muskegon?
You can order online through Chipotle's official ordering website at https://order.chipotle.com/ or use the Chipotle mobile app available on the App Store.
What is Chipotle's commitment to food quality?
Chipotle follows 'Food with Integrity' principles, prioritizing ingredients from farms with humane and sustainable practices and using only 53 real ingredients without artificial colors, flavors, or preservatives.
Does Chipotle Muskegon offer a rewards program?
Yes, customers can sign up for Chipotle Rewards to get exclusive offers and earn free food.
What are some nearby restaurants to Chipotle Muskegon?
Nearby restaurants include Firehouse Subs, Arby's, Russ' Restaurant, Little Caesars, Domino's, and Subway, providing a variety of dining options in the area.
Are there any nearby banks near Chipotle in Muskegon for customer convenience?
Yes, nearby banking options include Independent Bank, Bank of America, Huntington Bank, and Consumers Credit Union, making it convenient for customers to handle banking needs before or after visiting Chipotle.
What automotive services are available near Chipotle Muskegon?
Preferred Chrysler Dodge Jeep Ram, Jeep, and Preferred Chrysler Dodge Jeep Of Muskegon provide car dealership and automotive repair services close to Chipotle.
How can customers contact Chipotle Muskegon by phone or email?
Customers can call Chipotle Muskegon at +1 231-283-6344 or email them at MI.4241.Muskegon@chipotle.com.
Where can I find Chipotle Muskegon's social media for updates and promotions?
Follow Chipotle on Facebook, Instagram (@chipotle), Twitter (@ChipotleTweets), Pinterest, and YouTube for updates and promotions.