Chipotle Mexican Grill

Reviews

• DD

  Danielle Dubson

  Oct 26, 2025
  1.0
  Normally I don’t like leaving poor reviews, but this is the second time I’ve been to the Muskegon chipotle and both times have been lackluster at best. I placed an order online for pickup (drive-thru), and there were several things wrong. The first, is that they had zero chips, and I’d have to call 1-800-chipotle to get that refunded. (That is too many numbers by the way). I ordered a large amount of chips to help feed 7 people. The second issue is when we got the food home. One burrito bowl had zero cheese, a couple pieces of lettuce, no corn salsa, no salsa verde and almost no fresh salsa. This should have had all of these things plus extra corn salsa, extra lettuce and extra cheese. The second one was again missing cheese while the third bowl was supposed to be 1/2 chicken and 1/2 carne asada. That bowl had the 1/2 carne asada but no chicken. They were more than 2 hours until closing. I found the service to be garbage and then to find out the food is mostly incorrect as well was just a kick in the teeth. Normally, I love eating chipotle because I enjoy the taste, but this location leaves a lot to be desired.
• AT

  Anna Trove

  Oct 12, 2025
  1.0
  Why would I patronize an establishment where the staff is so obviously miserable? They appear to be so upset to be serving customers that I feel bad even entering. Then I ask for chips, watch a team member finishing frying them and just to be told they’re out of chips. Chipotle has very few menu items and you can’t even manage to keep a major one in stock. Insane all around. This is why you’re failing ❤️
• MB

  Morgan Buehler

  Oct 3, 2025
  1.0
  This is the second time I’ve ordered catering from this location. Both times have been DISASTERS. Last time: order placed 2 weeks prior to event. The order was missing food and utensils when delivered. Delivery driver had to go back multiple times and was giving grief about missing items saying they weren’t on our order despite the receipt listing it out. By the time we had everything to eat, everything was cold. This time: order placed day before for small gathering. Got in to pickup and they looked at me like I was crazy. NEVER saw the order and had to wait 20 minutes for it to be prepared. They never said sorry or even try to do anything to rectify that THEY didn’t do their job.
• ZZ

  Zakk

  Oct 1, 2025
  1.0
  Got chips, guac, and queso, they were out of chips but wouldn't refund us so told us to come in a later time. We came back two days later, for chips, guac, and queso, along with the message from support we'd get it for free. They still didn't want to give us our chips and claimed they "Didn't have time for this" when it came to looking at our email, in an empty lobby, with 6 members of staff. I cannot believe I vouched that this was quality, whatever has happened in the last three months has definitely impacted quality of both food (unseasoned/cold) and customer service (How can a cashier tell me they don't have time to give me my food they still charged me and refused to refund and thus steal from me?) I cannot recomend this to anybody and it makes me extremely irritated that upon calling support, I can't even talk to store management.
• LS

  Lilli Simmons

  Sep 30, 2025
  1.0
  Honestly, what the heck? Placed a $30 order online and drove all the way home to find both bowls don’t have the double chicken I ordered, one is SLOPPED with sour cream (asked for light), the other is missing 3 ingredients and both bowls aren’t even filled half way. Do these employees realize we (customers) are also hard working people who deserve to have our food handled with integrity? Just because you hate your job doesn’t mean I should have to deal with paying a ton of money and getting a horrible meal. It’s unfortunate you have to go in the building and monitor these people to make your food and can’t trust them with something as simple as a drive thru order. This place is horrible!!’

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