Chipotle Mexican Grill

2.9
296 reviews
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Business Details

3194 Henry St, Norton Shores, MI
49441, United States
(231) 283-6344
https://locations.chipotle.com/mi/norton-shores/3194-henry-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=4241
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About

Mexican Restaurant
Chipotle Muskegon is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
3194 Henry St, Norton Shores, MI
49441, United States

Hours

Reviews

2.9
296 reviews
5 stars
106
4 stars
33
3 stars
17
2 stars
18
1 star
122

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including missing ingredients, cold food, and stale items.

Service Issues

Many reviews highlighted poor customer service, including rude staff, incorrect orders, and long wait times.

Cleanliness

The restaurant was often described as dirty, with overflowing trash bins and unclean tables.

Stock Availability

Numerous customers noted that the location frequently ran out of key ingredients, impacting their ability to order desired items.

Management Concerns

Several reviews pointed to poor management practices, including inadequate staffing and lack of oversight.
  • TR
    Trevor Roblin
    3 days ago
    1.0
    The food was terrible and low quality. I’ll never go back to the Muskegon location again.
  • ID
    i love flame dragons
    Jan 2, 2026
    1.0
    Took 30 minuts for some one to even notice i was there
  • JM
    Jason Mccoy
    Dec 31, 2025
    5.0
    Good but latley they been not giving the fare amount of protein like the potions getting smaller every time I go thats getting old ngl
  • LP
    Lisa Phillips
    Dec 20, 2025
    5.0
    Attentive staff, clean serving line and store. Helpful for dietary issues. Knowledgeable and efficient. Food was tasty and plentiful. Well worth the stop.
  • JB
    Joseph Beacham
    Dec 12, 2025
    3.0
    Food is great when they have it in stock i have yet to stop at this location and they have all the toppings or all the meats they ate famous for being out of cheese or no lettuce. And they are quick to close the lobby and be doing online orders only.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Muskegon serve?

Chipotle Muskegon serves customizable Mexican menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients without artificial additives.

What are the operating hours for Chipotle Mexican Grill at 3194 Henry St, Norton Shores?

Chipotle Mexican Grill is open daily from 10:45 AM to 10:00 PM.