Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
A younger guy with glasses (assuming manager or ast.) is beyond rude.this is the second time In drive thru he interjected himself over another cashier who was taking my order. I asked for an extra sauce and he came on saying it already came with two how many do you need? But in a very disgruntled tone. Was missing a baked potato but receipt said fry which I received neither. Went inside to get missing item was told I didn’t pay for said item which I did and came with receipt to show and even offered to pay for the item that was not taken down correctly. He was also very rude to the girl who was originally taking my order (she was very kind). 100% unwarranted I was very kind have never shown anger to any person at any restaurant as I’m not a very confrontational person. I was not upset at all my order was missing items just wanted what I paid for and asked politely. Will not be back I hope this matter can be looked into as I’m sure his behavior has and is being projected onto other customers surely affecting business. I feel sorry for the other employees who have to work with him.
RR
randy rzanca
Mar 17, 2026
3.0
It was okay
KA
Kurt Arkangel
Mar 16, 2026
5.0
Good food,, clean, and great staff.
AB
Austin Bertschy
Feb 10, 2026
1.0
Don’t take DoorDash orders when you’re gunna lock your doors and don’t keep drive thru moving
AP
Andrew Payne
Jan 25, 2026
1.0
Their door clearly says they are open until 10 PM every day. This is the third time I have arrived well before 10 PM, and the doors are locked. It is 9:35 PM and the doors are locked. This location has lost my business for a third AND FINAL time. This location does NOT want your business. I deserve better, you deserve better. There are plenty of other restaurants to do business with. Go elsewhere!!!!
What are the drive-thru hours for this Wendy's location?
The drive-thru is open daily from 6:00 AM to 1:00 AM.
Does this Wendy's location offer delivery service?
Yes, delivery is available where offered. You can check availability by entering your address on the Wendy's app or at order.wendys.com.
Can I order from Wendy's using a mobile app?
Yes, you can order through the Wendy's mobile app available on the Apple App Store, or through the website order.wendys.com.
What meals are served at this Wendy’s?
This Wendy’s serves breakfast, lunch, and dinner meals.
What payment options are accepted at this Wendy’s?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa payments.
Is this Wendy’s location hiring?
To check current job openings at this Wendy’s or nearby locations, please visit the Wendy’s Careers page and search for jobs in Niles, MI.
How can I contact Wendy’s Niles location for feedback or questions?
You can provide feedback via the Wendy’s Contact page, call Customer Care at 888-624-8140, take the Wendy’s Customer Satisfaction Survey, or call the Niles location directly at (269) 259-8920.
Where can I buy Wendy’s gift cards?
Gift cards can be purchased in-restaurant, at various retailers, and online through the Wendy’s gift card portal at wendysgiftcards.com.
What food options are available near Wendy’s in Niles, MI?
Nearby fast food options include Culver’s, Taco Bell, KFC, Pizza Hut, and Jimmy John’s, which you might visit before or after Wendy’s for variety in dining.
Are there useful nearby amenities around Wendy’s at 1411 S. 11th St., Niles?
Nearby amenities include 1st Source Bank for banking needs, Speedway gas station for fueling, and Rx Optical for eye care, making it convenient to combine errands with your Wendy’s visit.
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