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Wendy's

4.0
(1187 reviews)

Business Details

1411 S. 11th St., Niles, MI
49120, United States
(269) 259-8920

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1411 S. 11th St., Niles, MI
49120, United States

Hours

Reviews

4.0
1,187 reviews
5 stars
521
4 stars
356
3 stars
161
2 stars
62
1 star
87

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported long wait times, incorrect orders, and poor customer service experiences.

Food Quality

There were mixed reviews on food quality, with some praising it while others reported cold, old, or inedible food.

Staff Performance

Feedback highlighted both exceptional staff members and instances of rudeness or lack of attention from employees.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.

Overall Experience

While some customers had positive experiences, many expressed disappointment and frustration, indicating inconsistency in service and food quality.
  • AB
    Austin Bertschy
    Feb 10, 2026
    1.0
    Don’t take DoorDash orders when you’re gunna lock your doors and don’t keep drive thru moving
  • AP
    Andrew Payne
    Jan 25, 2026
    1.0
    Their door clearly says they are open until 10 PM every day. This is the third time I have arrived well before 10 PM, and the doors are locked. It is 9:35 PM and the doors are locked. This location has lost my business for a third AND FINAL time. This location does NOT want your business. I deserve better, you deserve better. There are plenty of other restaurants to do business with. Go elsewhere!!!!
  • LS
    linda shelton
    Jan 9, 2026
    5.0
    Wendy's is always speedy service!
  • TM
    Terrance Moss
    Jan 8, 2026
    5.0
    Great place a relative of mines owns this store and it's amazing seeing her resilience and vision the store became one of the best in lower Michigan
  • MP
    Melanie Page
    Jan 4, 2026
    5.0
    When I walked in, the employee said she would be with me in just a minute. Thank you for acknowledging me! That's so important to me. The food came out super fast. We got two taco salads, and so the stuff that comes with it is already in a little packet, so nothing was missing. Salads were good, love the freestyle drink machine, and the setting was laid back.

Frequently Asked Questions About Wendy's

Is 616 - Niles #565 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-thru hours for this Wendy's location?

The drive-thru is open daily from 6:00 AM to 1:00 AM.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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