Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
4.0
1,185 reviews
5 stars
519
4 stars
357
3 stars
161
2 stars
62
1 star
86
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with service were mixed, with some praising friendly staff while others reported rude or inattentive service.
Food Quality
Food quality varied significantly; some customers enjoyed their meals while others complained about cold, stale, or incorrect orders.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the dining area and restrooms.
Order Accuracy
There were multiple instances of incorrect orders and missing items, leading to customer frustration.
Drive-Thru Experience
The drive-thru service was often criticized for long wait times and poor order handling.
- TMTerrance Moss4 days ago5.0Great place a relative of mines owns this store and it's amazing seeing her resilience and vision the store became one of the best in lower Michigan
- MPMelanie PageJan 4, 20265.0When I walked in, the employee said she would be with me in just a minute. Thank you for acknowledging me! That's so important to me. The food came out super fast. We got two taco salads, and so the stuff that comes with it is already in a little packet, so nothing was missing. Salads were good, love the freestyle drink machine, and the setting was laid back.
- MSMichael SteeleDec 17, 20255.0Cashier was so awesome. She made sure my 5 year old daughter got the unicorn toy, without prompting or asking, even was willing to go dig for one. Great service:)
- VVVikaDec 16, 20252.0Waited in drive-thru for several minutes waiting for the car ahead of me to have someone take their order. We were the only two cars on the property, at 7:45p on a Tuesday. After leaving because I had places to be, I drove past the drive-thru window. The two girls at the cash register were just gabbing and staring out the window together. Like side by side in the window looking at the snow? The prior time I went they gave me the wrong food, then the wrong receipt, and forgot my drink. This Wendy's is going downhill and will soon be just as bad as the Taco Bell in town.
- MMMichael MillerDec 16, 20251.0What a disappointment. So tired of people not taking any pride in their work. Drive through line out past the parking lot. Waited in line for 10mins, and another 5 while at the speaker. Placed my order, finally, only to have them make it their way, not the way I placed the order. Par for the course though, there is literally no place in niles that does the bare minimum even to come close to average food. Thank you though, cooking from home from now on. Add Wendy's of Niles to the list of suck.
Frequently Asked Questions About Wendy's
Is 616 - Niles #565 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for this Wendy's location?
The drive-thru is open daily from 6:00 AM to 1:00 AM.
Does this Wendy's location offer delivery service?
Yes, delivery is available where offered. You can check availability by entering your address on the Wendy's app or at order.wendys.com.
Can I order from Wendy's using a mobile app?
Yes, you can order through the Wendy's mobile app available on the Apple App Store, or through the website order.wendys.com.
What meals are served at this Wendy’s?
This Wendy’s serves breakfast, lunch, and dinner meals.
What payment options are accepted at this Wendy’s?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa payments.
Is this Wendy’s location hiring?
To check current job openings at this Wendy’s or nearby locations, please visit the Wendy’s Careers page and search for jobs in Niles, MI.
How can I contact Wendy’s Niles location for feedback or questions?
You can provide feedback via the Wendy’s Contact page, call Customer Care at 888-624-8140, take the Wendy’s Customer Satisfaction Survey, or call the Niles location directly at (269) 259-8920.
Where can I buy Wendy’s gift cards?
Gift cards can be purchased in-restaurant, at various retailers, and online through the Wendy’s gift card portal at wendysgiftcards.com.
What food options are available near Wendy’s in Niles, MI?
Nearby fast food options include Culver’s, Taco Bell, KFC, Pizza Hut, and Jimmy John’s, which you might visit before or after Wendy’s for variety in dining.
Are there useful nearby amenities around Wendy’s at 1411 S. 11th St., Niles?
Nearby amenities include 1st Source Bank for banking needs, Speedway gas station for fueling, and Rx Optical for eye care, making it convenient to combine errands with your Wendy’s visit.