Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Multiple customers reported long wait times, incorrect orders, and poor customer service experiences.
Food Quality
There were mixed reviews on food quality, with some praising it while others reported cold, old, or inedible food.
Staff Performance
Feedback highlighted both exceptional staff members and instances of rudeness or lack of attention from employees.
Cleanliness
Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.
Overall Experience
While some customers had positive experiences, many expressed disappointment and frustration, indicating inconsistency in service and food quality.
AB
Austin Bertschy
Feb 10, 2026
1.0
Don’t take DoorDash orders when you’re gunna lock your doors and don’t keep drive thru moving
AP
Andrew Payne
Jan 25, 2026
1.0
Their door clearly says they are open until 10 PM every day. This is the third time I have arrived well before 10 PM, and the doors are locked. It is 9:35 PM and the doors are locked. This location has lost my business for a third AND FINAL time. This location does NOT want your business. I deserve better, you deserve better. There are plenty of other restaurants to do business with. Go elsewhere!!!!
LS
linda shelton
Jan 9, 2026
5.0
Wendy's is always speedy service!
TM
Terrance Moss
Jan 8, 2026
5.0
Great place a relative of mines owns this store and it's amazing seeing her resilience and vision the store became one of the best in lower Michigan
MP
Melanie Page
Jan 4, 2026
5.0
When I walked in, the employee said she would be with me in just a minute. Thank you for acknowledging me! That's so important to me. The food came out super fast. We got two taco salads, and so the stuff that comes with it is already in a little packet, so nothing was missing. Salads were good, love the freestyle drink machine, and the setting was laid back.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the drive-thru hours for this Wendy's location?
The drive-thru is open daily from 6:00 AM to 1:00 AM.
Does this Wendy's location offer delivery service?
Yes, delivery is available where offered. You can check availability by entering your address on the Wendy's app or at order.wendys.com.
Can I order from Wendy's using a mobile app?
Yes, you can order through the Wendy's mobile app available on the Apple App Store, or through the website order.wendys.com.
What meals are served at this Wendy’s?
This Wendy’s serves breakfast, lunch, and dinner meals.
What payment options are accepted at this Wendy’s?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa payments.
Is this Wendy’s location hiring?
To check current job openings at this Wendy’s or nearby locations, please visit the Wendy’s Careers page and search for jobs in Niles, MI.
How can I contact Wendy’s Niles location for feedback or questions?
You can provide feedback via the Wendy’s Contact page, call Customer Care at 888-624-8140, take the Wendy’s Customer Satisfaction Survey, or call the Niles location directly at (269) 259-8920.
Where can I buy Wendy’s gift cards?
Gift cards can be purchased in-restaurant, at various retailers, and online through the Wendy’s gift card portal at wendysgiftcards.com.
What food options are available near Wendy’s in Niles, MI?
Nearby fast food options include Culver’s, Taco Bell, KFC, Pizza Hut, and Jimmy John’s, which you might visit before or after Wendy’s for variety in dining.
Are there useful nearby amenities around Wendy’s at 1411 S. 11th St., Niles?
Nearby amenities include 1st Source Bank for banking needs, Speedway gas station for fueling, and Rx Optical for eye care, making it convenient to combine errands with your Wendy’s visit.
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