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McDonald's

3.1
(1939 reviews)

Business Details

1203 11th St, Niles, MI
49120, United States
(269) 687-4318
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1203 11th St, Niles, MI
49120, United States

Hours

Reviews

3.1
1,939 reviews
5 stars
485
4 stars
358
3 stars
416
2 stars
224
1 star
456

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff, indicating significant service problems.

Food Quality

Many reviews mentioned cold or poorly prepared food, with several customers expressing disappointment in the quality of their meals.

Management Concerns

Several customers noted a lack of effective management, leading to disorganization and poor customer service experiences.

Mixed Experiences

While some customers had positive experiences with friendly staff and fresh food, these were overshadowed by numerous negative reviews.
  • DB
    Dale Black
    1 day ago
    1.0
    This place is never opened on time. Dive days already this week. What kind of people do they have opening this place.
  • DD
    Dana
    Jan 10, 2026
    1.0
    I have the food a 1 since I never even received it. Staff is incompetent. Drive thru is their goal idk if it’s cuz they don’t want to interact with customers but cmon half hour wait for a sandwich? This is the absolute worst Mcds and honestly fast food restaurant in general.
  • JS
    Julie Spader
    Jan 9, 2026
    5.0
    For mcdonalds food this place is on point. Been here more than several times for my 10yr old son. Food is always hot and fresh. I use the mcdonalds app so I save time and money.
  • YB
    yo boi
    Jan 1, 2026
    1.0
    place gets worse and worse every time you go there they can’t even put all your stuff in the bag when you order🤦🏼‍♂️🤦🏼‍♂️
  • RS
    Rick Sisk
    Dec 22, 2025
    1.0
    Went here today because my wife wanted something quick, we ordered 2 drinks and an order of fries. Get to the window to pay, my wife hand the girl $8 cash and the girl informs her she doesnt have enough change to give us our 61 cents back!! 2 months ago when I stopped for a quick drink the guy in the drive thru didnt give me the proper change either! I remember when this place was a good place to eat at! After seeing the number of back reviews in the past few months it looks like it isnt just me!

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 1203 11th St, Niles, MI?

McDonald's is open daily from 5:00 AM to midnight.

What are the delivery hours for this McDonald's location?

Delivery is available daily from 6:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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