Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Many customers reported issues with cold or old food, including cold fries and burgers, as well as missing ingredients.
Service Issues
Several reviews highlighted poor service, including rude staff, slow service, and frequent order mistakes.
Cleanliness
Customers noted unsanitary conditions in the dining area and food prep areas, with reports of dirty bathrooms and hair in food.
Positive Experiences
Despite the negative feedback, some customers praised the friendly service and fresh food at certain times.
AR
Ashley Rogers
Feb 20, 2026
2.0
I went to Wendy's in Newaygo this morning (2/20/2026) around 8:45am. I went to go inside because no one was answering through the drive threw, the doors was locked and a lady (im assume the manager) was very rude and said they no longer doing breakfast, she had a very snotty attitude, and as what I could see around the whole building, they don't even signs or any nots for the inconvenience of not doing breakfast anymore. I love Wendy's food, but I will no longer go there all because some lady wanted to be very rude.
EP
Eric Putt
Jan 22, 2026
5.0
Clean professional and fresh
MM
michael miller
Dec 26, 2025
2.0
Dine in at about 5:30 on 12/26/25. My food was old and cold.
TK
Thomas Koch
Dec 18, 2025
1.0
Got a burger, a double ... almost no lettuce.And the lettuce that was on it was absolutely disgusting, had to have been sitting for at least an hour and a half
JD
James Davis
Sep 21, 2025
5.0
Cheyenne is the most beautiful and intelligent consumer servant I've ever had the pleasure of dealing with!!!