Arby's

4.0
697 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
57145 Lyon Center Drive West, New Hudson, MI
48165, United States

Hours

Reviews

4.0
697 reviews
5 stars
320
4 stars
204
3 stars
80
2 stars
34
1 star
59

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being cold, poorly prepared, or missing altogether.

Service Issues

Several reviews highlighted poor customer service experiences, including rude staff and incorrect orders.

Positive Staff Interactions

Despite some negative experiences, many customers praised specific staff members for their friendliness and helpfulness.

Cleanliness

The restaurant was noted for being clean, with some customers appreciating the cleanliness of the dining area and restrooms.

Value Concerns

Customers expressed dissatisfaction with pricing, feeling that the value did not match the quality or portion sizes.
  • JL
    Joshua Lopez
    3 days ago
    1.0
    I've already sent my review to corporate.
  • VM
    Vitaly May
    Dec 18, 2025
    5.0
    The best experience in a fast food dine in restaurant that I’ve had an over 10 years. The food was hot to fresh and with the deals that I got I had so much food more than I would get at Kroger. The staff was friendly, polite amazing not even one single complaint not one negative thought not one negative bad feeling they gave me the sauces that I requested. It was such a beautiful experience. I would come here every single time other than Wixom location or any other location.
  • BE
    Brian Erlandson
    Nov 13, 2025
    1.0
    Next you burn the steak bites to a crisp, throw them out and don't stick them in a to-go order ... thanks for this crap
  • NR
    Nikki Renee
    Nov 8, 2025
    1.0
    I ordered through Uber Eats for my senior clients and the Beef and Cheddar barely had cheddar like they took a knife and scraped it super thin on all four sandwiches. Ordered three sliders and the chicken was extremely hard and dried out in the middle. I called to complain and the lady that answered said she made them and they was fine to her..No they weren’t or I wouldn’t be calling tell you to do better. She goes on to say well Uber Eats will refund me. I told her it’s not about the refund it’s about the quality and to do better by paying customers especially deliveries because we’re paying more money out on top of the food prices. So if you feel like uber eats should pay for your F ups? Take accountability and responsibility for your actions because you only get one chance to make it right the first time and put your best foot forward mediocre should not be your go too at 11:30 am DO BETTER AND IF YOU ARE A MANGER, DO BETTER
  • SP
    Stephen Plummer
    Nov 7, 2025
    4.0
    Haven't had Arby's in a while still delicious