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McDonald's

3.4
(1160 reviews)

Business Details

57065 Gratiot Ave, New Haven, MI
48048, United States
(586) 749-0172
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
57065 Gratiot Ave, New Haven, MI
48048, United States

Hours

Reviews

3.4
1,160 reviews
5 stars
399
4 stars
227
3 stars
199
2 stars
91
1 star
244

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including stale, cold, or undercooked items, leading to dissatisfaction.

Service Issues

Several reviews highlighted poor customer service, including rude staff and incorrect orders, which negatively impacted the overall experience.

Cleanliness Concerns

There were multiple mentions of cleanliness issues, particularly in food handling and restaurant hygiene, raising health concerns among customers.

Positive Staff Interactions

Despite the negative feedback, some customers praised the friendliness and helpfulness of certain staff members, indicating that service can be good at times.
  • AG
    Amanda Gehringer
    4 days ago
    3.0
    I pay for extra breakfast sauce on 2 bec bagels and they we're so dry.
  • KK
    Kitty Katt
    4 days ago
    5.0
    It's a McDonald's, but it's the employees that make it a great McDonald's! Keep up the amazing work! It makes a difference, especially the food, you can tell they care about the product and not just serving trash food. Which happens to quite a few fast food places. Keeping everyone happy is key! As far as I have been coming here, I have always had a good experience with great food and amazing people!
  • RL
    Robert D. Linville
    Feb 15, 2026
    5.0
    The food here is always wonderful and the staff always tries their hardest, I appreciate them
  • CR
    ChristopherA Russell
    Jan 26, 2026
    1.0
    Had the worst breakfast sandwich ever at this location. It was incredibly stale and hard, completely inedible. Would have went back if I had time.
  • ME
    Monica Elgert
    Jan 22, 2026
    3.0
    I always order the quarter pounder with cheese because it's supposed to be made fresh all Mt Clemens McDonald's give u dried out nasty patties that sit in the holder all day and are just nasty I just moved from Vegas and I'm not doing this anymore Bye Bye McDonald's the charger doesn't match the product when it's sub-par

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in New Haven, MI?

McDonald's in New Haven, MI is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM and closes at 11:00 PM.

When is the McDonald's drive-thru open?

The drive-thru is available Monday through Saturday from 5:00 AM to 11:00 PM, and on Sunday from 6:00 AM to 11:00 PM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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