McDonald's

3.4
1150 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
57065 Gratiot Ave, New Haven, MI
48048, United States

Hours

Reviews

3.4
1,150 reviews
5 stars
394
4 stars
225
3 stars
197
2 stars
91
1 star
243

What are people saying?

AI-generated from recent customer reviews

Food Quality

Multiple customers reported issues with food quality, including cold, undercooked, and stale items, as well as instances of hair found in food.

Service Issues

There were numerous complaints about poor customer service, including rude staff, incorrect orders, and long wait times.

Cleanliness

While some customers noted cleanliness, others expressed concerns about unsanitary conditions and the need for health inspections.

Staff Friendliness

Despite the issues, several reviews highlighted friendly and polite staff, particularly during busy hours.

Order Accuracy

Many customers experienced problems with order accuracy, often receiving incorrect items or missing components.
  • JB
    jim belanger
    Jan 2, 2026
    2.0
    Nice establishment
  • DD
    Daytona500
    Dec 21, 2025
    1.0
    Always mess up my code
  • LY
    Lawrence “Junior” Yaklin
    Dec 2, 2025
    4.0
    Fast drive through service. Polite and professional team members
  • AS
    Amanda Sochanski
    Nov 22, 2025
    5.0
    Very friendly employees! My son got to do a coloring page for a free cookie. The food was suuuper hot and fresh at 3:30pm. The restaurant was clean. Only downside is no refill soda machines in the lobby-but that’s ok, this was a quick visit!
  • PV
    Paul Van
    Nov 22, 2025
    1.0
    This ain't the first Mickey D's that gave me an egg McMuffin w the egg shells in it that I can taste!! Last one that did that was like 15 years ago of the one in Mt. Clemens!! Thanks guys and it was the first time coming to this McDonald's in Lenox!!

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in New Haven, MI?

McDonald's in New Haven, MI is open daily from 5:00 AM to 11:00 PM, except on Sundays when it opens at 6:00 AM and closes at 11:00 PM.

When is the McDonald's drive-thru open?

The drive-thru is available Monday through Saturday from 5:00 AM to 11:00 PM, and on Sunday from 6:00 AM to 11:00 PM.