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Dunkin'

3.8
(240 reviews)

Business Details

57777 Gratiot Ave, New Haven, MI
48048, United States
(586) 646-5563
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve New Haven, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inNot available
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
57777 Gratiot Ave, New Haven, MI
48048, United States

Hours

Reviews

3.8
240 reviews
5 stars
138
4 stars
23
3 stars
23
2 stars
12
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting specific employees for their excellent service.

Order Accuracy

Numerous reviews mentioned issues with incorrect orders and food preparation, leading to customer dissatisfaction.

Speed of Service

Several customers reported slow service, particularly during busy hours, which affected their overall experience.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others reported burnt or stale items.
  • DD
    Dee
    5 days ago
    1.0
    Staff ignored me for several minutes when I arrived. For donuts, prices are listed on the glass case for all donuts, with the exception of apple fritters and muffins having their own price labels. No other prices listed for donuts. When staff finally acknowledged me, I tried to order French cruellers and was told they have an upcharge and cost $0.50 more each. I asked where that was listed, as the prices shown don’t say that, and staff said their sign is missing. This is the ONLY Dunkin’ that I’ve found has an “upcharge” on the French cruellers, I’ve never run into this before at any other location. It seemed especially suspicious since that “upcharge” wasn’t listed or shown anywhere in the store. I let the staff know management needs to fix the missing sign/price issue because they’re advertising the wrong price. Due to the staff’s attitude and behavior towards me, and the extra unlisted upcharge I decided to skip purchasing anything and just left.
  • AS
    Alice Seese
    Feb 24, 2026
    2.0
    I've been to 2 different ones early, middle of day and night donuts are as stale like from the night before then you get one good one but they are hard I was disappointed not like it use to be
  • SD
    Sumer Dickerson
    Feb 23, 2026
    1.0
    Dont go to this dunkin. Theres another one on green street and another on 23 mile. I am a dunkin lover and i went to this location for the first time and waited 20 mins for 2 bacon egg and cheese bagels, a strawberry dragon fruit redresher and 2 orders of hashbrowns. (We were the only people in line). My refresher was good but the hashbrowns were burnt and the bagel was hard as a rock, and the egg texture was diffenent than others ive had in the past. I took one bight and threw it away. My boyfreind hates wasting food and was starving so he ate the whole thing and 20 minutes later started feeling nauseous. Threw out the day hes thrown up 3 times. NEVER GOING BACK TO THAT DUNKIN.
  • MH
    meghan Hilliker
    Jan 22, 2026
    5.0
    The morning crew is great here and very polite! They go above and beyond to make sure you are happy. If there is a problem, they are happy to fix it and make it right.
  • KM
    Korey Mullins
    Jan 5, 2026
    1.0
    2nd bad experience . My iced cap was 60 percent foam and tasted terrible. My bagel was not toasted like asked and it tasted ild and hard

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in New Haven, MI?

This Dunkin' is open Monday through Saturday from 5:00 AM to 7:00 PM, and on Sunday from 6:00 AM to 6:00 PM.

Does this Dunkin' location offer delivery and curbside pickup services?

Yes, this location provides both delivery and curbside pickup services for your convenience.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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