McDonald's

3.4
1909 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
18881 Laporte Rd, New Buffalo, MI
49117, United States

Hours

Reviews

3.4
1,909 reviews
5 stars
665
4 stars
377
3 stars
352
2 stars
141
1 star
374

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 30 minutes for simple orders.

Cleanliness

The restaurant and bathrooms were often described as filthy, with overflowing trash and unsanitary conditions.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Staff Attitude

While some staff were noted as friendly, many reviews mentioned a lack of urgency and professionalism among employees.

Food Quality

The quality of food was inconsistent, with reports of cold or poorly prepared items.
  • RV
    Rob Vokoviak
    1 day ago
    3.0
    Fries usually cold. Never have any of the specialty pies for sale always say they are out. Not very clean inside. Summer time flies flyi g around while you try and eat.
  • CM
    Craig “Detroit” M
    Jan 2, 2026
    1.0
    Worst McDonalds I’ve ever been to. Got there at 11:52am. One car ahead in drive thru. At 12:05, we drove off. Same car still in front, never got to order. No cars waiting to pay or pickup food either. Nothing.
  • PW
    Paul Webber
    Jan 1, 2026
    2.0
    This location is always slammed AND they are very slow. What should have been 10 minutes at most was 30. Another couple actually walked out and left after paying before getting their order.
  • WD
    WJD D
    Dec 28, 2025
    1.0
    Do NOT eat at this place,it was the WORSE MCDONALD'S I have ever ate at. 30 minutes for the food, they didn't provide my proper order/requests, it had a leaking roof, floors all wet , definitely a hazard, no napkins and just a nasty place to eat. Ray Kroc is rolling over in his grave
  • AS
    Abby Smith
    Dec 21, 2025
    5.0
    This by far has been the best experience in any fast food I've had everyone was so nice food came out super quick everything tasted great and the big Mac was loaded with sauce (didn't request) but I loved it. Went up to ask for a refill expecting for them just to grab my cup and refill it but they gave me a new one! And that was amazing it made me very happy the staff working around noon to 2 deserve a raise best experience ever!

Frequently Asked Questions About McDonald's

What are the regular operating hours for in-store dining at McDonald's in New Buffalo, MI?

The McDonald's on 18881 Laporte Rd in New Buffalo, MI is open daily from 5:00 AM to 10:00 PM for in-store dining.

What are the drive-thru hours at the McDonald's on Laporte Rd?

Drive-thru service is available Monday to Thursday and Sunday from 5:00 AM to midnight, and Fridays and Saturdays from 5:00 AM to 1:00 AM.