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McDonald's

3.4
(1924 reviews)

Business Details

18881 Laporte Rd, New Buffalo, MI
49117, United States
(269) 469-1924
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
18881 Laporte Rd, New Buffalo, MI
49117, United States

Hours

Reviews

3.4
1,924 reviews
5 stars
668
4 stars
383
3 stars
358
2 stars
141
1 star
374

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many waiting over 20-30 minutes for their orders.

Cleanliness

The dining area and restrooms were frequently described as filthy, with overflowing trash and unsanitary conditions.

Staff Attitude

Several reviews mentioned rude or unprofessional behavior from staff, contributing to a negative customer experience.

Order Accuracy

Many customers experienced issues with incorrect orders and missing items, leading to frustration.

Food Quality

The quality of food was often criticized, with reports of cold or poorly prepared items.
  • JH
    James H
    1 day ago
    3.0
    It's McDonald's. Nothing more to say
  • ML
    Michael Luisi
    2 days ago
    3.0
    Too busy looked like they were short staffed manager and workers doing their best
  • BH
    Bryan Hartman
    Feb 10, 2026
    3.0
    Slow service but friendly staff
  • WS
    Wm Stroup
    Feb 2, 2026
    3.0
    Went twice within 4 hours. Both orders were large, both sodas were large.
  • DC
    Dolores Calabrese
    Jan 19, 2026
    1.0
    THIS IS THE WORST MCDONALD’S I’VE EVER BEEN TO. There is absolutely no customer service, the workers are so rude. The dining area inside is filthy every time I‘ve been there. When you have to clean your own table, there’s problems. Also, I got a fish filet sandwich & I received a half of a half of American Cheese. Really? I should receive a whole piece of cheese for what they charge. Really? I feel the Health Inspectors need to check this McDonald’s, it’s disgusting & I will Never go back. It’s very convenient getting off the expressway. You won’t get my business & no one else’s that I know. I’m so disappointed at McDonald’s as a whole. You should be ashamed. The people that own this franchise, obviously don’t care. Needs a lot of training for the employees & managers. Even the girl that brought our food to our table, was bitchy with an attitude & just plopped down the tray & walked away. They should be happy to have a job. So so disappointed in McDonald’s. Never go to this McDonald’s, it’s dirty, rude employees & the food sucked!!!!

Frequently Asked Questions About McDonald's

What are the regular operating hours for in-store dining at McDonald's in New Buffalo, MI?

The McDonald's on 18881 Laporte Rd in New Buffalo, MI is open daily from 5:00 AM to 10:00 PM for in-store dining.

What are the drive-thru hours at the McDonald's on Laporte Rd?

Drive-thru service is available Monday to Thursday and Sunday from 5:00 AM to midnight, and Fridays and Saturdays from 5:00 AM to 1:00 AM.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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