McDonald's

3.6
1189 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
35899 Green Street, New Baltimore, MI
48047, United States

Hours

Reviews

3.6
1,189 reviews
5 stars
446
4 stars
258
3 stars
219
2 stars
67
1 star
199

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer service experiences vary widely, with some staff being friendly and helpful while others are reported as rude or indifferent.

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and inconsistent food quality.

Cleanliness

The restaurant is generally noted for being clean, but there are complaints about flies and unsanitary conditions at times.

Wait Times

Customers frequently mention long wait times for food, both in the drive-thru and inside the restaurant.

Food Quality

Food quality is inconsistent, with some customers receiving hot and fresh meals while others report cold or poorly prepared items.
  • JD
    John Doe
    5 days ago
    1.0
    Sinful, shameful behavior on the part of the kitchen staff. They waste so much food because they're incapable of making it right the first time. I just want a sandwich the way it's supposed to come but it takes you two tries and it's still messed up. You need to fire all the people in back.
  • LD
    L D
    Nov 7, 2025
    3.0
    ....it's McDonald's
  • MS
    Melissa SG
    Oct 14, 2025
    2.0
    4 pm, slow Tuesday, every order is taking 13+ mins. My order was missing an item, drive thru guest came inside with an incorrect order, man reported bathroom toilet is over flowing, there is no ice in the lobby ice machine, no napkins. My kids happy meal toy is Sonic 3 tpt from 2024. Flies are every where in the dining area. This place needs new management.
  • MS
    Marie Shank
    Oct 7, 2025
    1.0
    It’s a hit or a miss here. I always pay for extra sauces or to add bacon an I either have to ask at the window if they made sure I get what I payed for, or I pay for nothing basically . Sure I can go to another McDonald’s but I’d much rather the one I go to get my order right than have to drive another 15 mins out of my way.
  • AL
    Ariel Leavitt
    Sep 24, 2025
    1.0
    I came through the drive thru and ordered a Big Mac on June 2, 2025. The burger was literally chopped up pieces, there was no cheese, and the overall experience was poor. I called to let them know what happened. The manager apologized and told me that she would mail me coupons for a free meal. I never received anything. Disappointing.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's in New Baltimore, MI?

McDonald's in New Baltimore is open daily from 5:00 AM to 11:00 PM.

When does the drive-thru service operate at this McDonald's?

The drive-thru is open daily from 5:00 AM to 11:00 PM.