Customers frequently reported slow service and long wait times for both delivery and in-store orders.
Order Accuracy
Many reviews highlighted issues with incorrect orders and customization requests not being followed.
Customer Service
Feedback indicated a lack of professionalism and rudeness from staff, particularly from management.
Food Quality
While some customers praised the freshness and taste of the food, others complained about insufficient portions and quality issues.
Cleanliness
Some customers noted that the location was clean, while others reported unsanitary conditions.
CB
Christina Burnett
Dec 8, 2025
3.0
They have been slow lately. It takes over 30 minutes to receive a delivery order.
DP
David Phillips
Nov 23, 2025
5.0
I placed a catering order from this store and visited it for the first time yesterday. The location was very clean, the order was prepared perfectly, everything was fresh and excellent. Not sure why some negative reviews, because seemed outstanding to me, including in contrast to some other Jimmy John's locations.
BP
Brittany Partin
Nov 20, 2025
1.0
This location has lack of customer service, order dinner tonight and they messed up my sandwich, but no receipt so nothing I can do, my wife order an unwhich they wrapped the paper inside of the lettuce so she had to take the whole thing apart and it was messy! Why ask for a sandwich with out sauce if they just put it on anyways?
MH
Mark Herrell
Nov 20, 2025
1.0
Ordered a Small Sub just cucumber and tomato. Paid nearly $10 and this is what I get? Is this a joke?
TM
Tom McCall
Nov 7, 2025
1.0
Spend over $100 on five subs and not even one of them is Right absolutely garbage? Do not understand how these big companies get so far away from what created them and made them great places to eat at we will never order Jimmy John's again