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Jimmy John's

3.3
(289 reviews)
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Business Details

35100 23 Mile Rd, New Baltimore, MI
48047, United States
(586) 716-2600
https://locations.jimmyjohns.com/mi/newbaltimore/sandwiches-1974.html

About

Sandwich Restaurant

Location

Jimmy John's
35100 23 Mile Rd, New Baltimore, MI
48047, United States

Hours

Reviews

3.3
289 reviews
5 stars
114
4 stars
47
3 stars
20
2 stars
15
1 star
93

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported frequent mistakes with their sandwich orders, including wrong items and incorrect customizations.

Delivery Speed

Many reviews highlighted slow delivery times, often exceeding an hour, contradicting the 'freaky fast' promise.

Customer Service

Feedback indicated poor customer service experiences, with reports of rude staff and unhelpful management.

Food Quality

While some customers praised the freshness and taste of the food, others complained about insufficient ingredients and overall quality.

Cleanliness and Atmosphere

A few reviews noted that the location was clean and had a pleasant atmosphere, contrasting with the negative experiences shared by others.
  • TR
    Timothy Landenberger (Radio910)
    Jan 30, 2026
    1.0
    Many chances, many wrong or incorrect sandwiches. Go to Jersey Mikes, they at least will give you a good tasting sandwich.
  • CB
    Christina Burnett
    Dec 8, 2025
    3.0
    They have been slow lately. It takes over 30 minutes to receive a delivery order.
  • DP
    David Phillips
    Nov 23, 2025
    5.0
    I placed a catering order from this store and visited it for the first time yesterday. The location was very clean, the order was prepared perfectly, everything was fresh and excellent. Not sure why some negative reviews, because seemed outstanding to me, including in contrast to some other Jimmy John's locations.
  • BP
    Brittany Partin
    Nov 20, 2025
    1.0
    This location has lack of customer service, order dinner tonight and they messed up my sandwich, but no receipt so nothing I can do, my wife order an unwhich they wrapped the paper inside of the lettuce so she had to take the whole thing apart and it was messy! Why ask for a sandwich with out sauce if they just put it on anyways?
  • MH
    Mark Herrell
    Nov 20, 2025
    1.0
    Ordered a Small Sub just cucumber and tomato. Paid nearly $10 and this is what I get? Is this a joke?
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