Jimmy John's

4.0
292 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1863 E Apple Ave, Muskegon, MI
49442, United States

Hours

Reviews

4.0
292 reviews
5 stars
172
4 stars
37
3 stars
25
2 stars
15
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting positive interactions and teamwork, although some reported rude or dismissive behavior.

Order Accuracy

Numerous reviews indicated issues with incorrect orders, missing items, and lack of accountability for mistakes.

Speed of Service

While some customers experienced quick service, many others reported long wait times and inconsistent delivery speed, contradicting the 'freaky fast' promise.

Food Quality

The sandwiches received mixed reviews; while many enjoyed the taste, there were complaints about undercooked bread and missing ingredients.

Pricing Concerns

Several customers expressed dissatisfaction with pricing, citing perceived price gouging and high costs relative to the quality of service.
  • JB
    Jake Blakely
    3 days ago
    1.0
    I can’t give a positive review for charging me $13 for extra cheese While also not giving a receipt to look-over until I was leaving. Felt deceptive. Y’all got to fix this.
  • CS
    Cody Stewart
    Dec 18, 2025
    2.0
    Be sure to go over the order with them if you get a meal. Asked for a pickle instead of chips and didn't initially charge me for the meal so it cost extra than the meal I asked for initially would cost.
  • JS
    James Wallor, Sr
    Aug 29, 2025
    5.0
    Great sandwiches I hope they bring back the Dijon mustard.
  • NS
    Nichole Sheeley
    Aug 16, 2025
    5.0
    ordered a blt and the #5, Jaide made them very good. They have polite customer service as well.
  • JF
    Joseph Fountain
    Aug 1, 2025
    3.0
    I think there's some price gouging going on. They really have never lowered the prices after they went up during covid.