Chipotle CMU is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Customers reported inconsistent food quality, with issues such as undercooked rice and meat, overly salty dishes, and small portion sizes.
Service Issues
Several reviews highlighted poor customer service, including rude employees, incorrect orders, and long wait times.
Cleanliness
Multiple customers noted that the restaurant was often dirty, with trash on the floor and unclean tables.
Positive Experiences
Despite the issues, many customers praised the food when it was prepared correctly and appreciated the friendly staff.
Value Concerns
Some customers felt that the prices were too high for the portion sizes and quality of food received.
SD
Stacy Delong
5 days ago
5.0
Love the choices here. The food is amazing. The burritos and bowls are huge. Definitely get your money's worth. The Queso and chips are delicious. The line moves pretty quickly so you never wait very long. It's a popular place.
KW
Kim Wallin
Nov 17, 2025
5.0
This was cleanest and best Chipotle we’ve ever been to. Super clean restroom and every open table was clean (even though they were busy). Staff was super friendly and the manager was right there working hard alongside her employees. Super impressed, great experience.
TA
Tresa Ann
Nov 7, 2025
5.0
Thank you for the continuous amazing customer service and food. The staff is exceptional and a special thank you to Tristan, Tammy and all the wonderful managers (ALL fantastic) thanks D and Kilee!
Always great service that is friendly and engaging and it is very much appreciated! 💕
KE
Kraig Elliott
Nov 6, 2025
5.0
Great food, great place, and great service. Highly recommend.
DM
Debbie Metz
Sep 30, 2025
3.0
Ordered the barbacoa bowl, the girl put very little beef in it, was very disappointed
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill at 1720 S Mission St?
Chipotle Mexican Grill at 1720 S Mission St is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Mexican Grill offer online ordering and delivery services?
Yes, customers can order online through Chipotle's website or app, and both in-store pickup and delivery services are available.
Where is the Chipotle Mexican Grill located in Mt Pleasant, MI?
It is located at 1720 S Mission St, Isabella, Mt Pleasant, MI 48858, United States.
What type of food does Chipotle Mexican Grill specialize in?
Chipotle offers customizable Mexican fast-casual dishes such as burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Can I contact Chipotle Mexican Grill at Mt Pleasant by phone or email?
Yes, you can call them at +1 989-772-1475 or email MI.3099.CMU@chipotle.com.
Does Chipotle Mexican Grill in Mt Pleasant accept credit cards and offer catering or gift cards?
Yes, this location accepts credit cards and provides services including catering and gift cards.
Is Chipotle Mexican Grill near any coffee shops for a pre or post meal visit?
Yes, nearby coffee shops include Creation Coffee, Tim Hortons, and Starbucks, which you might visit before or after dining at Chipotle.
What other fast food options are close to Chipotle Mexican Grill at 1720 S Mission St?
Nearby fast food options include McDonald's, Five Guys, and Firehouse Subs, offering variety if you want to explore different cuisines.
Are there any nearby salons or spas near Chipotle Mexican Grill for a combined dining and beauty experience?
Yes, Sky Nails Spa & Salon, Sky Salon, Side Door Salon, and Tyme of Change beauty salon are nearby for beauty and spa services.
Does Chipotle Mexican Grill support any community or social service organizations nearby that customers can visit?
Nearby, you can find the Salvation Army Service Center which provides community services and thrift shopping possibilities.