McDonald's

3.6
890 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
120 S Milford Rd, Milford, MI
48381, United States

Hours

Reviews

3.6
890 reviews
5 stars
344
4 stars
190
3 stars
132
2 stars
79
1 star
145

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with issues such as overcooked burgers, missing ingredients, and cold fries.

Service Issues

Many reviews highlighted poor customer service, including incorrect orders, long wait times, and unprofessional staff behavior.

Cleanliness

Several customers noted cleanliness issues, including dirty tables and unsanitary conditions in the restaurant.

Positive Experiences

Despite negative feedback, some customers praised the friendly staff and good service at times, indicating that experiences can vary.

Management Concerns

Multiple reviews pointed to management problems, including understaffing and poor operational practices affecting service quality.
  • BM
    Brandon Muckenhirn (B Muck)
    3 days ago
    2.0
    When you get a large fry its not for the box. Your supposed to put the fries in the fry box.
  • BK
    Brandon Kordeck
    Nov 14, 2025
    5.0
    It was good! No issues!
  • JW
    J W
    Nov 8, 2025
    5.0
    Eaten here several times over the years and we never have had a problem with orders or staff and i love that it still has a play place for the kiddos to burn off some energy.
  • JM
    Joelle Massa
    Oct 9, 2025
    2.0
    Double Quarter pounder was overcooked , smashed over hanging the bun. Terrible. I know it was close to closing time but he couldn't eat. It was burnt. Nuggets were ok, fries descent too. Milford rd /GM rd
  • RB
    R. Joe Brandon
    Oct 4, 2025
    1.0
    Next level bad. This reads like a culinary choose your own adventure but every outcome is bad. First off. Props to the manager who is trying to run a grossly understaffed store. The owner is “saving” themselves money by keeping staffing so low there is no margin if someone doesn’t show. They need to quit profiting at all expense and instead, over staff and over deliver. I’ll pass this location easily dozens of times a year over the next 10 years with my family and I’ll never bring any again. This entire experience was so bad our kids are texting friends. The first red flag on the meal was my quarter pounder with cheese had no cheese. Ok. Life is rough in the 1st world, I can live without cheese. But I did request it without pickles, mustard or onions. I took one bite and could taste them all. I figured I would just wipe them off and live with another 1st world problem. But there were no pickles mustard or onions visible. Why not just replace a bun when you realize you added something wrong. But I get frugality. But this went beyond that. It felt like they wet the bun with pickle and onion juices and then covered it with ketchup to hide it. It was just too gross and I gave up once I hit a soggy spot, and the manager happily offered to replace it. At the same time we realized we never got another part of our meal. That was in a bag on the back counter that was not with the rest of our order. Eventually we had the missing burger and my new burger but were running late at this point. So by a leap of faith we left because we needed to eat on the road. I looked at my burger before eating and everything “looked” ok. The First bite was okish, but strangely salty. My second bite? Well, after decades of average fast food burger eating I have never once ever seen this. My burger was medium rare. Actually pretty much just rare in the middle. It is like someone mastered every way they can perfectly ruin part of a mostly indestructible McDonalds meal. And they added extra extra salt to make it just as wrong as possible. As for the missing burger? It was like rationed condiments on it. A few pieces of lettuce and literally only part of a single pickle. And the meat was heavily over salted. On the four orders of fries? There was zero, I mean literally zero, salt on any of our orders. And it was too late for us to go back and grab any. Better for our health without salt? Seriously? These are deep fried tubers. There is nothing redeeming about them. And light salt is a basic part of their fries. My wife had a meal with two cheeseburgers with no onions. She is allergic to onions. One burger was fine. The second? They had placed a single onion directly in the center of the top of the burger and then wrapped it. This meal was memorably bad. Which is saying a lot when you are talking about bad McDonalds meals.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 120 S Milford Rd?

This McDonald's location is open daily from 5:00 AM to 11:00 PM for in-store service and drive-thru.

Does McDonald's offer drive-thru service and what are the drive-thru hours?

Yes, McDonald's has a drive-thru open daily from 5:00 AM to 11:00 PM.