Several customers reported rude or unhelpful staff, slow service, and incorrect orders, particularly in the drive-thru.
Food Quality
While many enjoyed the food, there were complaints about cold items, incorrect orders, and inconsistent portion sizes.
Cleanliness
Some reviews highlighted cleanliness issues, including sticky tables and counters, although others noted the restaurant was clean.
Positive Staff Interactions
Despite service issues, many customers praised friendly and hardworking staff who provided good service during busy times.
App Experience
Customers appreciated the app for ordering ahead, although there were complaints about orders not being ready on time.
SG
scott gardner
Oct 21, 2025
5.0
Great little spot and the people were very friendly
BV
Beth Vanparis
Oct 20, 2025
1.0
Girl in front taking orders had the worst attitude. Even worse when they handed me the bag of food without the blizzards, we waited OVER 15 minutes until I walked over and she says "uh did you need something?" All the food was cold, I asked them to be remade and she rolls her eyes and said "I'm not asking to do that" and then all staff went and hid in the back.
RL
Randy Lavenberg
Oct 5, 2025
2.0
What's the point of ordering online to have it ready for pick up when your gonna make it when I walk in the door, I do appreciate it being fresh and all but I'm on my lunch break so now I'm waiting burning clock for an order that should have been ready to grab and walk out with.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food does Dairy Queen Grill & Chill offer?
Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, fries, and their famous Blizzard® Treats.
What are the hours of operation for Dairy Queen Grill & Chill in Midland?
The restaurant is open Monday to Thursday from 10:30 AM to 9:30 PM, Friday and Saturday from 10:30 AM to 10:00 PM, and Sunday from 11:00 AM to 9:30 PM.
Does Dairy Queen Grill & Chill offer drive-thru service?
Yes, this location has a drive-thru service for customer convenience.
Is Dairy Queen Grill & Chill family-friendly and accessible?
Yes, it is family-friendly, provides high chairs, is wheelchair accessible, and has restrooms available.
Can I order online or through an app at Dairy Queen Grill & Chill?
Yes, you can order online through their website and download their app for exclusive deals and mobile ordering rewards.
What are some popular menu items at Dairy Queen Grill & Chill?
Popular menu items include Blizzard® Treats, Chicken Strip Basket, Grillburger®, soft-serve ice cream cones, and shakes & malts.
Where is Dairy Queen Grill & Chill located in Midland?
It is located at 917 S Saginaw Rd, Eastlawn Plaza, Midland, MI 48640-4602, USA.
Which nearby places can I visit before or after dining at Dairy Queen Grill & Chill?
Nearby places include Game On Midland (a video game and hobby store), Biggby Coffee (a cafe), and the nearby Salvation Army Family Store for thrift shopping.
Is there a convenient spot to withdraw cash near Dairy Queen Grill & Chill?
Yes, the LibertyX Bitcoin ATM is nearby for currency exchange and cash withdrawals.
Are there any pharmacies or convenience stores close to Dairy Queen Grill & Chill?
Yes, Walgreens pharmacy and convenience store is located near Dairy Queen Grill & Chill for your health and daily needs.