DN
Darby Napieralski
Apr 19, 2026
The following review reflects a complete breakdown in basic customer service, communication, and accountability, not just an unfortunate busy night.
We arrived at 5 PM with our neighbors and three small children, including two toddlers and a 10-month-old baby. We were told the wait would be about 30 minutes. That was reasonable, and we were happy to wait. Fifteen minutes in, however, we were abruptly told to move out of the way and directed to the patio, delivered with a look that made it clear our presence was very inconvenient. To be fair, it was “prom night”… but as adults simply trying to have dinner with our young children, every local prom night is not exactly something we keep on the calendars.
Regardless, as someone who has worked in MANY customer service jobs including being a waitress at a very busy biker bar for two years, I would love to sit down with whoever told us to move and hold her hand while I explain to her, slowly, how you speak to customers. :)
So we relocated to the patio, where it was cold, windy, and entirely unsuitable for small children. We were in the way everywhere we went, which, yeah, that’s inconvenient. But if “how not to plan for a busy night you’re well aware of in advance” was a masterclass, this staff would KILL IT.
So we waited.
We were given a buzzer. We were told a timeline. At 5:40, someone came out and said they were clearing a table. That implied progress, or at the very least, awareness that we had now been waiting well beyond the original estimate. By 6 PM, after an hour of keeping hungry children outside in the cold, we went in to check on our status, only to be told that there were too many reservations and we would not be seated at all.
That is not a wait time issue. That is not a “busy night” issue. That is a fundamental failure to manage a waitlist, communicate honestly, or show even a baseline level of consideration for guests, particularly those with small children.
If reservations were going to prevent you from seating walk-ins, that should have been communicated at 5 PM. If you were at capacity, we should not have been given a buzzer. If there was no intention or ability to seat us, we should not have been told to wait, let alone moved outside to do so. Instead, we were strung along for an hour in physically uncomfortable conditions with increasingly distressed children, only to be dismissed without resolution.
There is a difference between a restaurant being busy and a restaurant being disorganized. This was the latter, and it came at the expense of children under two.
This was entirely avoidable. Only thing I want to note that was positive is that the young hostess with a pony tail last night was pleasant and honest; nothing that happened was her fault and I honestly felt bad for her. Hopefully she can teach the rest of the staff how customer service works, especially whichever waitress had the massive attitude problem and Lions shirt on.