Customers consistently praised the deliciousness and quality of the sandwiches and other food items, highlighting fresh ingredients and unique flavors.
Service Issues
Several reviews noted inconsistent service, including long wait times and occasional mistakes with orders, though many also appreciated the friendly staff.
Pricing Concerns
Many customers felt that the prices were high relative to portion sizes, with some expressing disappointment over the value for money.
Atmosphere
The deli's historic setting and unique layout received positive remarks, although some found the seating arrangement inconvenient.
Customer Experience
Overall, customers reported positive experiences, with many expressing a desire to return, despite some service and pricing concerns.
TD
Tammie D
Oct 18, 2025
5.0
Awesome sandwiches! Great pairings on sandwich combos. Good quality food, worth the price.
MM
Martha
Sep 30, 2025
4.0
The food at the Vault Deli is really good. They have lots of interesting choices made with fresh, quality ingredients. There are plenty of vegetarian options. Service is very friendly, and the atmosphere is pretty cool. Unfortunately, on our last visit they were out of ham, rye bread, and salad greens. Also, all of the tables were empty, but none of them were clean. The water pitcher was almost empty, and there were no cups left. Bathroom also needed attention. Not sure what was going on, but I hope this was just a one-off and they were short-staffed?
JS
Jeff Swainston
Aug 28, 2025
4.0
Good subs
GE
Great Lakes Narwhal Michelle Erskine
Jul 24, 2025
4.0
Like most bookstore cafes they are overpriced. Luckily the food is good
BB
Bonk
Jun 11, 2025
1.0
The sandwich maker, Finn, was very rude and unkind to other staff members behind the counter. And to top it all off they made my sandwich wrong and refused to make it again. I will not be coming back until something is done about this!
What are the dine-in hours for The Vault Deli throughout the week?
The Vault Deli is open for dine-in from 11:00 AM to 8:00 PM Monday through Saturday, and from 11:00 AM to 4:00 PM on Sundays.
Where is The Vault Deli located?
The Vault Deli is located at 368 S Jefferson St, Mason, MI 48854, United States.
What type of food and beverages does The Vault Deli offer?
The Vault Deli offers premium gourmet sandwiches, pizza, soups, salads, hot and cold coffees and teas, as well as beer, wine, and cocktails.
Does The Vault Deli provide catering services?
Yes, The Vault Deli offers catering services along with dine-in, to-go cocktails and beers, on-site events, and loyalty programs.
What payment options are accepted at The Vault Deli?
The Vault Deli accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
How can I contact The Vault Deli for general inquiries or events?
You can contact The Vault Deli via email at sam@thevaultdeli.com for general inquiries and events@thevaultdeli.com for events.
Are there nearby places to visit before or after dining at The Vault Deli?
Yes, you can visit Bestsellers Books and Coffee Co. for a book and coffee, or The Daily Scoop Ice Cream Shoppe for a dessert, both located near The Vault Deli.
What local stores near The Vault Deli might interest customers?
Customers can explore Sports Stop Sportswear for clothing, Yards of Fabric for crafts, and Kean's for flowers and gifts, all located nearby.
Which local services near The Vault Deli might be useful for visitors?
Nearby services include Mason Chiropractic Center for health and wellness, Salon 130 and Kenneth Brandt Salon & Spa for beauty treatments, and R & R Travel for travel needs.
Does The Vault Deli have a website and social media presence?
Yes, The Vault Deli's website is https://www.thevaultdeli.com/ and their Facebook page can be found at https://www.facebook.com/TheVaultDeli.