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Arby's

4.0
(752 reviews)

Business Details

625 N Cedar St, Mason, MI
48854, United States
(517) 244-0784

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
625 N Cedar St, Mason, MI
48854, United States

Hours

Reviews

4.0
752 reviews
5 stars
335
4 stars
213
3 stars
110
2 stars
33
1 star
61

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported slow service, long wait times, and incorrect orders, particularly in the drive-thru.

Food Quality

Many reviews mentioned poor food quality, including cold items, unsanitary conditions, and issues with food preparation.

Staff Behavior

Several customers noted unprofessional behavior from staff and management, including rudeness and lack of customer engagement.

Cleanliness Concerns

Multiple reviews highlighted cleanliness issues within the restaurant, including dirty floors and unsanitary conditions.

Mixed Experiences

While some customers enjoyed their meals and found the staff friendly, these positive experiences were overshadowed by numerous complaints.
  • ER
    Elisabeth Rautenberg
    Feb 21, 2026
    1.0
    Everything was extremely sloppy.
  • JE
    Jenna Elledge
    Feb 12, 2026
    3.0
    I got pulled today for my order, around 5:00pm-ish maybe shortly after, which was no problem. The cashier and I, who was a nice young man, not an issue, had a miscommunication and my sauces were not rung up, again no biggie. I walked in, and then young man in the front, had already known my issue, and I told him “it wasn’t even your fault, it didn’t get rung up, I need 4 sauce cups please.” As he was already ringing me up, and after I stated I needed to BUY the sauce cups, the manager, a female with dark long hair and a nose ring, came rushing behind him and told him “they need to pay for the cups, ring her up for the cups.” He was already doing, I stated I needed to BUY them, and the comment was very unnecessary as the situation was being handled properly by the young man cashier. I also noticed that she hardly acknowledged the customers, between giving out orders, and the customers in the lobby. Not a very welcoming or customer friendly face, or comment, coming from a manager, I’m assuming she was. Then, once I got home, no napkins, and not even one sauce packet, just my cheese that I went back inside to pay for… better luck next time!
  • SL
    Shaun Leininger
    Feb 6, 2026
    1.0
    Slooooow service, go elsewhere
  • TG
    Travis Goggin
    Feb 6, 2026
    1.0
    The manager is insufferable and condescending to her employees. It’s ridiculous and unprofessional.
  • KC
    Kelly Cross
    Jan 31, 2026
    1.0
    Food took forever at the drive thru. Was told to pull up and wait for 5 minutes. We sat there almost 20. Place wasn't busy at all. There were maybe 3 cars in the parking lot. Order wasn't right. Missing and wrong Food. Wouldn't waste time and money here.

Brand Certified Facts from Arby's

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Certified March 01, 2026Yext Knowledge Graph
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