Arby's

3.9
598 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2950 Gratiot Blvd, Marysville, MI
48040, United States

Hours

Reviews

3.9
598 reviews
5 stars
273
4 stars
159
3 stars
86
2 stars
22
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru, with long wait times for orders.

Food Quality

While many customers enjoyed the food, there were complaints about cold items, incorrect orders, and inconsistent portion sizes.

Staff Attitude

Feedback indicated mixed experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Cleanliness

Some reviews highlighted cleanliness issues, particularly in the bathrooms, while others noted a clean dining environment.

Operational Issues

Customers expressed frustration over inaccurate operating hours and frequent item shortages.
  • MZ
    Michael Zoran
    Jan 5, 2026
    5.0
    We recently were helped by the Manager named Mickey. She was so pleasant and so polite and so good at her job, it was simply a pleasure to be around this person who is in her industry. Mickey said she has worked for 37 years. Mickey looked very young and is clearly an intelligent worker and a hard-worker from a physical point of view. Mickey is definitely very energetic and makes it a pleasure to visit Arby's. Mickey is definitely a valuable human resource.
  • MB
    May Berry
    Oct 14, 2025
    5.0
    It's been years since I've eaten Arby's food. Enjoyed two 'newer' options. Fries were good, however, they were a tad on the cold side. Drive thru service was impeccable. This was the Marysville location.
  • EL
    Elizabeth Litke
    Sep 19, 2025
    5.0
    Awesome customer service.
  • PB
    Pamela Berryman
    Sep 12, 2025
    5.0
    I'm so happy that potato cakes are back! I hope they never take them away again!
  • JR
    Jason Ramoska
    Aug 16, 2025
    5.0
    Staff was nice and try hard. Love Arby's sandwiches.. What I don't love: Don't try to pay with 2 debit or credit cards. They either can't do it or can't figure it out. Such a let down that a place as popular as Arby's has such technology limitations or employees with such technology limitations.. better training solves that issue.