Wendy's

3.8
722 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1492 Us 31, Manistee, MI
49660, United States

Hours

Reviews

3.8
722 reviews
5 stars
285
4 stars
218
3 stars
110
2 stars
38
1 star
71

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unprofessional behavior from staff, particularly at the drive-thru.

Food Quality

Food quality is inconsistent; some customers received cold or improperly prepared meals, while others praised the freshness.

Speed of Service

Service speed is frequently criticized, with many customers experiencing long wait times even when few customers were present.

Cleanliness

The cleanliness of the restaurant and bathrooms received mixed reviews, with some praising it while others noted dirty conditions.

Positive Experiences

Several customers highlighted positive interactions with specific staff members who provided excellent service.
  • EM
    Eddie Money
    Nov 7, 2025
    1.0
    Two visits in a row, I received the wrong items. The price is through the roof and the quality, service and taste are plummeting. This Wendy's is in complete disarray. It's somehow gotten worse than it's ever been over the past 2 months and it's only been what, a year or two since this Wendy's got a facelift and new management? The employees are rude, I was even once reprimanded by an employee for a mistake *they* made. If you don't check every single item for errors you have no recourse besides driving all the way back and wasting another 30 minutes of your day. I'm honestly shocked this place hasn't shut down yet. I never see anyone in the drive thru and somehow you always need to pull forward and wait 5 minutes even if there are no other cars in the drive thru. It's just not worth it anymore.
  • HH
    Hailie
    Oct 5, 2025
    1.0
    Cashier needs an attitude check. We always come here and ALWAYS catch attitude at the window with her.
  • DL
    Dylan Lipinski
    Oct 2, 2025
    1.0
    Blond drive thru girl always has an attitude problem every time I come here. Spent $18 on 2 sandwiches fries and a drink and they gave me the wrong sandwich. Threw the whole meal away when I realized someone’s hair was on my fries. Enjoy your 1 star.
  • FF
    F!R3BALL
    Sep 27, 2025
    1.0
    I asked for 4-5 ranches because I was spending around $20 on food. I checked my bags at the window and there were no ranches. I then asked the worker for ranches since they put none in and they were insisting that I was lying and handed me 2. Enjoy the 1 star, also, the cashier needs to fix her attitude.
  • SG
    Stephanie Gonzalez
    Aug 22, 2025
    1.0
    I spent $50 on food for myself and my 5 kids. I ordered from the drive thru and pulled over after I got the food to make sure it was all there. We were missing a chicken sandwich so we went back through to let them know. A guy came to the window and asked to look in the bag, so I handed him the bag and told him what was missing. He was clearly mad and told us to pull to the side. I parked and my oldest son went in to grab the sandwich. We love 30 minutes away but decided to go to a park to eat. We only drove 10 minutes from their and the fries were cold already and two of the chicken sandwiches were rubbery texture and hard to bite thru, my son's chicken was a greenish yellow and looked disgusting. I tried to call and talk to the manager but we had no service and they couldn't hear me when I called.

Frequently Asked Questions About Wendy's

Is Manistee Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.