Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor treatment and lack of basic courtesy.
Food Quality
Many customers reported receiving cold, stale, or improperly prepared food, with several instances of missing items from orders.
Management Issues
Frequent complaints about poor management practices, including lack of supervision and inadequate staff training, were noted.
Operational Hours
Customers experienced confusion and frustration regarding inconsistent closing times, with reports of the restaurant closing early despite advertised hours.
Positive Experiences
Some customers did report positive interactions with friendly staff and satisfactory food quality, indicating that experiences can vary.
IN
Ibrahim Noppsy
Nov 15, 2025
1.0
Hours are a lie, closed over an hour before their posted closing time
JH
John Hawkes
Nov 11, 2025
1.0
Grossest coldest food ever....fml. All wanted was hot meal after work....welp....don't pick this place.
DA
David A.
Oct 20, 2025
1.0
I came here on October 20th at around 5:20pm.
After sitting at the order menu for almost 2 minutes, I said "hello?" to which the lady responded "give me a minute, damn!"
I ordered 3 items and after each one she kept saying "is that all, is that all?!"
When pulled up to the window she was mumbling under her breath, took my payment and when I received my food she simply slammed the window after I thanked her.
I wasn't offered my receipt either.
This rude woman either needs to get retrained or find another job, because her demeanor and bad attitude is absolutely unacceptable.
This is actually my second encounter with her attitude. The first time I let it slide by guessing she was having a bad day, but after today her behavior certainly needs to be addressed.
JC
Jessica Canute
Oct 19, 2025
1.0
I will not be returning to thus location. My mom and I went in placed our order we were made fun of because of how much food we ordered. But we didnt order that much. We ordered 4 Dave's doubles along with 3 fries and a 10 peice nugget. As we walked out with our order the 1 of the guys behind the counter said they'll be back because the orders not right. The order was not right because they forgot our 10 peice nugget. The people that work there are rude and they shouldn't be making fun of the customers.
CR
Cordele Rocks
Oct 11, 2025
1.0
Unprofessional Experience!!
Visited this Wendy’s around 9:00 p.m. on October 10, 2025, hoping to grab a quick dinner for my son. When I asked the lady working the drive-thru if I could get a six-piece kid’s meal, she cut me off and replied, “We don’t have six-piece kid’s meals. Have a nice day,” before abruptly ending the conversation.
Her tone and attitude were unnecessarily rude and dismissive. I was so frustrated by the way I was treated that I simply drove off to avoid saying something back. Later, I placed an order through DoorDash for pickup from the same Wendy’s. When I returned to the drive-thru and gave my name, the same lady told me to pull forward. I waited 10–15 minutes, and nobody ever brought out my food.
I ended up leaving without receiving anything — no food, no refund, and no apology. The worst part wasn’t even the lost meal; it was the blatant lack of professionalism and courtesy from the employee. As a parent just trying to feed my hungry child, the experience was incredibly frustrating and disappointing.
This location needs serious attention to customer service training.
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Madison Heights, MI?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Madison Heights, MI into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (248) 543-7141.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Madison #705 Wendy’s serve breakfast?
Yes, this Wendy’s location in Madison Heights, MI serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-thru at Wendy's in Madison Heights?
The drive-thru at Wendy's in Madison Heights is open from 6:30 AM to 1:00 AM every day of the week.
Does this Wendy's location serve breakfast?
Yes, the Wendy's at 29415 Dequindre in Madison Heights serves breakfast with a variety of combos, sandwiches, coffee, and sides.
How can I place an order for pickup or delivery from this Wendy's?
You can order via the Wendy's mobile app or at order.wendys.com by selecting the Madison Heights location for pickup or delivery.
What payment options are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa as payment methods.
Is dining in available at the Madison Heights Wendy's?
Yes, this location offers dine-in along with drive-thru and delivery services.
How can I contact Wendy's Madison Heights for questions or feedback?
You can call them directly at (248) 543-7141, or reach out via the Wendy's Customer Care team through their contact page or customer satisfaction survey.
Where can I find the menu and nutrition information for this Wendy's?
Menu and nutrition information are available on Wendy's website and mobile app. You can see pricing, allergens, and customize your order there.
Are there any nearby fast food restaurants close to this Wendy's?
Yes, nearby fast food options include another Wendy’s, Dairy Queen, Pop Chicken, Halal Bites, Little Caesars Pizza, and Little Saigon Vietnamese restaurant.
What nearby services can I visit around the Wendy's at 29415 Dequindre?
Nearby you’ll find HealthSource Chiropractic, Michigan Eye Consultants, Salon 1 Hair Studio, and Marlow Family Dental for health and beauty needs.
Are there convenient stores or specialty shops near Wendy's Madison Heights?
Yes, 7-Eleven convenience store, Warren Gardens beverage store, Truth Smokes & Vape, and 168 Nail Supply are all near this Wendy's location.