Wendy's

3.4
1284 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
29415 Dequindre, Madison Heights, MI
48071, United States

Hours

Reviews

3.4
1,284 reviews
5 stars
433
4 stars
287
3 stars
216
2 stars
92
1 star
256

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, with many customers expressing frustration over poor treatment and lack of basic courtesy.

Food Quality

Many customers reported receiving cold, stale, or improperly prepared food, with several instances of missing items from orders.

Management Issues

Frequent complaints about poor management practices, including lack of supervision and inadequate staff training, were noted.

Operational Hours

Customers experienced confusion and frustration regarding inconsistent closing times, with reports of the restaurant closing early despite advertised hours.

Positive Experiences

Some customers did report positive interactions with friendly staff and satisfactory food quality, indicating that experiences can vary.
  • IN
    Ibrahim Noppsy
    Nov 15, 2025
    1.0
    Hours are a lie, closed over an hour before their posted closing time
  • JH
    John Hawkes
    Nov 11, 2025
    1.0
    Grossest coldest food ever....fml. All wanted was hot meal after work....welp....don't pick this place.
  • DA
    David A.
    Oct 20, 2025
    1.0
    I came here on October 20th at around 5:20pm. After sitting at the order menu for almost 2 minutes, I said "hello?" to which the lady responded "give me a minute, damn!" I ordered 3 items and after each one she kept saying "is that all, is that all?!" When pulled up to the window she was mumbling under her breath, took my payment and when I received my food she simply slammed the window after I thanked her. I wasn't offered my receipt either. This rude woman either needs to get retrained or find another job, because her demeanor and bad attitude is absolutely unacceptable. This is actually my second encounter with her attitude. The first time I let it slide by guessing she was having a bad day, but after today her behavior certainly needs to be addressed.
  • JC
    Jessica Canute
    Oct 19, 2025
    1.0
    I will not be returning to thus location. My mom and I went in placed our order we were made fun of because of how much food we ordered. But we didnt order that much. We ordered 4 Dave's doubles along with 3 fries and a 10 peice nugget. As we walked out with our order the 1 of the guys behind the counter said they'll be back because the orders not right. The order was not right because they forgot our 10 peice nugget. The people that work there are rude and they shouldn't be making fun of the customers.
  • CR
    Cordele Rocks
    Oct 11, 2025
    1.0
    Unprofessional Experience!! Visited this Wendy’s around 9:00 p.m. on October 10, 2025, hoping to grab a quick dinner for my son. When I asked the lady working the drive-thru if I could get a six-piece kid’s meal, she cut me off and replied, “We don’t have six-piece kid’s meals. Have a nice day,” before abruptly ending the conversation. Her tone and attitude were unnecessarily rude and dismissive. I was so frustrated by the way I was treated that I simply drove off to avoid saying something back. Later, I placed an order through DoorDash for pickup from the same Wendy’s. When I returned to the drive-thru and gave my name, the same lady told me to pull forward. I waited 10–15 minutes, and nobody ever brought out my food. I ended up leaving without receiving anything — no food, no refund, and no apology. The worst part wasn’t even the lost meal; it was the blatant lack of professionalism and courtesy from the employee. As a parent just trying to feed my hungry child, the experience was incredibly frustrating and disappointing. This location needs serious attention to customer service training.

Frequently Asked Questions About Wendy's

Is Madison #705 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.