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Wendy's

3.4
(1297 reviews)

Business Details

(248) 543-7141

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
29415 Dequindre, Madison Heights, MI
48071, United States

Hours

Reviews

3.4
1,297 reviews
5 stars
437
4 stars
291
3 stars
219
2 stars
92
1 star
258

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unprofessional behavior from staff, leading to a negative dining experience.

Food Quality

Many customers reported receiving cold, stale, or incorrect food orders, with some experiencing food safety issues.

Operational Issues

Customers frequently noted discrepancies in posted hours, with the lobby closing early and drive-thru service being prioritized over in-store orders.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty restrooms and unkempt dining areas.

Value

Customers expressed concerns about high prices relative to the quality of food received.
  • JJ
    Jay
    Feb 15, 2026
    1.0
    Too expensive
  • LM
    Leonard Moore
    Feb 11, 2026
    1.0
    Last night, I had ordered to pick up my mobile order inside as the option was available before 9pm and I had arrived before 9pm. The lobby was closed before 9pm even though on the app it said the lobby closes at 10pm. There were no signs on the establishment from entering the parking lot that it said the lobby hours either. Two people were allowed in when I had parked, when got to the doors, they were locked. As the two people after a few minutes they had received food and were let out. As they were let out I had finally I got the chance to speak to a person that works there. I let them know I was that picking up an order that was placed through the app, they said, “ the lobby is closed.” Hinting that I would have to go through the drive thru, which was long, and not the option I had adjusted my order to. I was able to adjust it for the lobby on the app, which would mean that the option was technically still available. After I was basically told to go through the drive thru I wanted to cancel my order, as I didn’t feel comfortable getting food from the store. I couldn’t cancel through the app, so I had to still go through the drive thru, requesting to cancel/get a refund. They told me to do it online not through the app. My card was still charged, and was requesting a refund as I didn’t pick up an order/ get any food. If the store is going to close lobby hours before 10pm( which is listed through the app), please reflect it on the app and put a notice on the building as it makes ordering on the app basically pointless for in store pick up around 9pm-10pm. I wanted to make note again the lobby was closed before 9pm I arrived around 8:55-8:58pm. From the experience I don’t feel comfortable ordering from this location again.
  • CB
    cameron bentley
    Feb 10, 2026
    5.0
    The restaurant was clean and well stocked. My potato cakes only one was hot and fresh the other two were barely warm. I ordered a corn beef on rye and it was decent. Overall not bad seeing as how what I really wanted was out of stock. The restroom was clean.
  • JR
    J R
    Feb 5, 2026
    1.0
    The girl at the window doesn't know how to talk to people. I told her what sandwich I wanted and she rudely barked asking what kind of sandwich I wanted. Her attitude was so bad I drove away without finishing my order.
  • CH
    Crystal H.
    Jan 31, 2026
    5.0
    Quick and nice customer service.

Frequently Asked Questions About Wendy's

Is Madison #705 Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the operating hours for the drive-thru at Wendy's in Madison Heights?

The drive-thru at Wendy's in Madison Heights is open from 6:30 AM to 1:00 AM every day of the week.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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