Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
1,206 reviews
5 stars
374
4 stars
250
3 stars
223
2 stars
96
1 star
263
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, lost orders, and incorrect items being served.
Food Quality
Feedback on food quality was mixed, with some praising freshness while others complained about stale or poorly prepared items.
Staff Attitude
Customer experiences varied widely regarding staff friendliness, with some noting positive interactions while others reported rudeness and unprofessional behavior.
Cleanliness
Several reviews highlighted cleanliness issues, particularly in the dining area and restrooms.
Order Accuracy
A significant number of customers expressed frustration over incorrect orders and missing items.
- ADAnn DylewskiNov 13, 20251.0Worst experience, cold coffee and old coffee. Went back around drive thru and they put my cup under and let fresh coffee go in my cup. It was so strong I couldn't drink it. Won't go back for sure. Girl couldn't even count change.
- CVCaleb VanceNov 11, 20255.0Tensions were high surrounding the monopoly game but overall the crew works hard and is always polite 💯
- TBTabbi BabcockNov 6, 20251.0I normally go to this location every morning, and I have dwindled away from it. We are in Monopoly game season right now and they are not handing out the pieces. I always order pretty much the same thing and in the beginning each thing I ordered was getting a piece on it and now I ordered my meal today and didn’t receive not one monopoly piece. I ordered a large drink, a hash brown, and English muffin sandwich and nothing very disappointed.
- KWkae WOct 25, 20251.0Really agitated. I’ve been to this location three times and every single time my order ends up lost or I’m given the wrong thing. The employees don’t know how to make the orders properly, they clear orders then lie and say they never got them. I don’t get my digital monopoly awards because they are constantly deleting orders. I ordered a macchiato and all it was, was an iced regular coffee with old foam and caramel syrup on it. That is a frappe, not a macchiato. Took an HOUR for them to believe that I ordered food, claimed they never got the order even though I had a receipt. Cheated me out of my monopoly pieces (I saw the cups and they still poured my drink in a completely different cup) which leads me to believe they are keeping them for themselves. This is a corporate location. I expect BETTER from them. I already don’t like McDonald’s and this restaurant makes sure I continue to savor that feeling. Lost orders, weak management. Do better.
- GKGeorge KramerOct 25, 20252.0I wish I would have read the reviews before I ordered here. I used the app. Gave my code at the speaker, and they confirmed. I got the receipt at the window. At the pickup window, they give me my iced tea. They claimed that my two iced teas didn’t have a monopoly game piece “because they were out”. BS, they probably keep them for themselves. They had had to look at my receipt to believe I had ordered food.
Frequently Asked Questions About McDonald's
What are the regular business hours for McDonald's at 32811 Stephenson Hwy, Madison Heights?
McDonald's is open daily from 6:00 AM to 11:00 PM, except Sunday when it opens at 7:00 AM.
What are the drive-thru hours for this McDonald's location?
The drive-thru is open from 6:00 AM to 11:00 PM Monday through Saturday, and from 7:30 AM to 11:00 PM on Sundays.
What delivery services does McDonald's offer at this location?
This McDonald's offers delivery, same-day delivery, no-contact delivery, and curbside pickup services.
How can I place an order for delivery or pickup from McDonald's?
You can order through the McDonald's app available on iOS and Android, or visit their online ordering page at https://mcdonalds.order.online/business/-5579.
What payment methods does McDonald's accept at this Madison Heights location?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where is McDonald's located, and how can I contact them?
McDonald's is located at 32811 Stephenson Hwy, Madison Heights, MI 48071. The main phone number is +1 248-588-7909.
Is there free WiFi available at this McDonald's?
Yes, this McDonald's location offers WiFi services to customers.
What popular nearby restaurants can I visit before or after dining at McDonald's?
Nearby restaurants include Madhouse Bar & Grill, Bennigan’s, New York Red Hots Coney Island, Tim Hortons, Applebee's Grill + Bar, Sushi Gallery, Dunkin', Twin Peaks Restaurants, and CHI FAN.
Are there hotels near McDonald's for travelers visiting Madison Heights?
Yes, nearby hotels include Fairfield Inn Detroit Troy/Madison Heights, Rodeway Inn, Baymont Inn & Suites Madison Heights, Baymont by Wyndham Madison Heights Detroit Area, Days Inn and Suites, Days Inn & Suites by Wyndham Madison Heights MI, Residence Inn by Marriott Detroit Troy/Madison Heights, Fairfield Inn & Suites by Marriott Detroit Troy, and Extended Stay America.
What nearby places can help customers find McDonald's or complement their visit?
Customers can use nearby Mobil gas station for fuel and convenience needs or visit nearby financial institutions like Charter One and Citizens Bank for banking services while visiting McDonald's.