Brand Certified
McDonald's
3.2(1435 reviews)
Certified by McDonald's • Mar 01, 2026
Business Details
32797 John R Road, Madison Heights, MI
48071, United States
Certified by McDonald's • Mar 01, 2026
(248) 585-0367
Certified by McDonald's • Mar 01, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Mar 01, 2026
About
Certified by McDonald's • Mar 01, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Mar 01, 2026
Hours
Certified by McDonald's • Mar 01, 2026
Reviews
3.2
1,435 reviews
5 stars
436
4 stars
286
3 stars
240
2 stars
108
1 star
365
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, rude staff, and incorrect orders, leading to a frustrating experience.
Food Quality
Many reviews highlighted consistently cold, stale, or improperly prepared food, with some customers expressing disappointment in the freshness of their meals.
Cleanliness
The restaurant was often described as dirty, with unclean tables and restrooms, and issues with the play area being unsafe or unmaintained.
Management Concerns
Several customers noted a lack of effective management, with staff appearing untrained and unprofessional, contributing to poor service.
- NNN NabFeb 21, 20261.0Fri 20 at 10 pm When you employ childsh ,keep an adult with them because they are busy playing and answer drive thru rudely and play.af5er they informed me the DD order was inside and i asked more than once to get an answer,when i entered 8nside they hid the order and start line no order , somboday takin and laughing and one of them jumping and bad talking and laughing ha ha ha they think they make me lose the order, it was not god order for me lol i just accepted for rate lol ha ha ha as you , but the point is MCDonald has reputation for allowing such nonsense theirr branches.
- MSmike malczewski (Shukero)Feb 10, 20263.0Food is usually just "slapped" together, and isn't wrapped correctly. The drive thru time varies SIGNIFICANTLY day by day. Sometimes it'll take 3 minutes and sometimes it could take 15 minutes to get your food.
- TDTiffany DeBusseyJan 31, 20261.0NEVER PULL FORWARD IN THE DRIVE THROUGH!! They pulled me forward, I waited 15 minutes. I go inside and not a single person on their staff looked at me or asked me why I was waiting. Then one of the ladies went out to my car that was pulled forward. Didn't look at me, didnt ask me why I was waiting. So I had to go back out to my car and tell her "Im right here". Then they didnt remember my order. They asked my four times what I was waiting for. And the total time I waited was 25 minutes. NEVER pull forward. Tell them no.
- MVMallory VickJan 30, 20261.0I wish I could give no stars😂😭 this location is so unbearable every time I’ve went the food is beyond cold and stale. I truly believe the staff is just vibing all day and not actually cooking anything.
- MKMama Ray Ray In The KitchenJan 29, 20261.0I have the three strikes with this McDonald’s every time I go the food has been sitting there so long dried out nasty and awful and it’s not the best service but if they’re a fake McDonald’s close down this place close down this is my third attempt I give up I live close by IF you go to John and 9 mile your food at McDonald’s is absolutely amazing. Always hot fresh and the way it should be closed down Madison Heights awful 🤦🏽♀️
Frequently Asked Questions About McDonald's
What are the regular dining hours for McDonald's at 32797 John R Road, Madison Heights?
The McDonald's at 32797 John R Road is open daily from 6:00 AM to 11:00 PM for regular dining.
When is the drive-thru at this McDonald's location open?
The drive-thru is open from 6:00 AM to 11:00 PM Monday to Wednesday and Sunday, and from 6:00 AM to 1:00 AM Thursday through Saturday.
What are the delivery hours for this McDonald's?
Delivery is available daily from 6:00 AM to 10:30 PM.
What delivery and pickup services does this McDonald's offer?
This McDonald's offers curbside pickup, delivery, same-day delivery, and no-contact delivery services.
How can I place a delivery order for this McDonald's?
You can order delivery online via https://mcdonalds.order.online/business/-5579 or through the McDonald's app available on iOS and Android.
What payment options are accepted at this McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's has a drive-thru service available.
What nearby fast food options are available close to McDonald's on John R Road?
Nearby fast food options include Taco Bell and another McDonald's location, offering customers variety in quick dining choices.
Are there any nearby attractions or stores to visit before or after dining at McDonald's?
Customers can visit nearby stores like Toys "R" Us and Harbor Freight Tools, providing shopping options alongside their meal.
Where can I find other dining options near this McDonald's?
Nearby restaurants include Lao Pot and Not Just Noodle for Chinese cuisine, Meet Fresh for desserts, and Cicis Madison Heights for buffet dining.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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