McDonald's

3.2
1424 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
32797 John R Road, Madison Heights, MI
48071, United States

Hours

Reviews

3.2
1,424 reviews
5 stars
435
4 stars
284
3 stars
239
2 stars
106
1 star
360

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of long wait times and incorrect orders.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables, restrooms, and play areas.

Food Quality

There were numerous complaints about food being cold, overcooked, or not prepared as requested, leading to dissatisfaction with the overall dining experience.

Management Issues

Customers expressed concerns about poor management and lack of accountability, with many feeling that the staff was untrained and disorganized.
  • SH
    stay hip
    3 days ago
    3.0
    Lunch time is okay for McDonald's I wouldn't recommend the night shift or weekends. Also no TV or electrical outlets because the homeless have messed it up for everybody else .
  • CC
    Cinci
    Dec 24, 2025
    1.0
    i am from flint, moved to madison heights (for context) this is the worst mcdonald’s ever. straight hills have eyes people working here. do not come here.
  • DD
    donna demosky
    Dec 14, 2025
    1.0
    Totally different service today then I get during the week! I go to this location M-F in the morning for iced coffee-great service, friendly people. Today-Sunday, started off with a rude girl's voice on the speaker saying, "What's your order!" She got my order right after repeating it 3 times.... get to the pick up window, got handed an iced coffee that wasn't mixed and looked pretty dark. ( I asked for extra cream)-handed it back and asked for more cream please. The girl added some, hands me the cup back with coffee and cream running down the side of the cup(the side I can'tsee). It got on my jacket, in my cupholder and when I asked for napkins, she gave me a crazy look..... 👀 maybe I'll have to go somewhere else
  • SU
    Sue Ulbrich
    Dec 8, 2025
    1.0
    This restaurant was out of French fries!!!! For over a day!!!!! No printing in the kiosk receipt, no orange pop or coke. This is an absolute terrible McDonald's. Please don't waste your money here. I called corporate and never heard back. McDonald's isn't what it used to be. Will never go here again. Thank you for your response but I have called and left two messages at corporate and emailed as well and have received no responses.
  • MN
    Michael Natale
    Dec 6, 2025
    1.0
    I’m extremely disappointed with the condition of the play place at this McDonald’s (John R & 14 Mile, Madison Heights). During artic temperatures outside, the play area is the same temperature indoors — freezing cold and clearly not heated. This is unsafe for children and unacceptable for a family-oriented restaurant. It feels like the owners don’t care to invest in their location, choosing instead to reap as much profit as possible while ignoring basic safety and comfort. But in doing so, they’re losing out on business — the majority of families have lost a reason to spend their money here. Redirecting complaints to corporate is just a runaround, especially since this location is independently owned (most likely by multiple partners vs an actual family that takes pride in their business) . Parents expect accountability and a safe, habitable environment for their kids, not excuses. Until this is fixed, I cannot recommend this location. Watch how the Owner responds to this review and tell me if I'm wrong.

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 32797 John R Road, Madison Heights?

The McDonald's at 32797 John R Road is open daily from 6:00 AM to 11:00 PM for regular dining.

When is the drive-thru at this McDonald's location open?

The drive-thru is open from 6:00 AM to 11:00 PM Monday to Wednesday and Sunday, and from 6:00 AM to 1:00 AM Thursday through Saturday.