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Jimmy John's

3.4
(222 reviews)

Business Details

32215 John R. Rd, Madison Heights, MI
48071, United States
(248) 583-9200

About

Sandwich Restaurant

Location

Jimmy John's
32215 John R. Rd, Madison Heights, MI
48071, United States

Hours

Reviews

3.4
222 reviews
5 stars
86
4 stars
43
3 stars
18
2 stars
17
1 star
58

What are people saying?

AI-generated from recent customer reviews

Service Issues

Many customers reported long wait times for both in-store and delivery orders, with some experiencing poor customer service and unprofessional behavior from staff.

Food Quality

While some customers enjoyed the food, there were multiple complaints about incorrect orders, missing ingredients, and issues with freshness.

Pricing Concerns

Several reviews mentioned rising prices, leading to dissatisfaction among customers regarding the value for money.

Cleanliness

A few customers noted cleanliness issues at the location, including unsanitary conditions and unkempt staff.
  • SC
    Scooz Coo
    Feb 13, 2026
    1.0
    I'm changing my review man this really stinks I paid $20 for a sandwich with a slice and a half of meat on it. I get it food service sucks I work it too, but this is just ridiculous man. I thought my boyfriend was being dramatic when he said there was almost none in his half. I am never coming back to this location. I don't enjoy leaving bad reviews but now I'm out $20 and lunch. The Penn station on 12 is waaaaaaaay better. The sub's might be slimmer but they actually put meat on it (((:
  • JA
    Justin Arment
    Jan 19, 2026
    1.0
    Service here is next to nonexistent. The employees aren’t rude, they just don’t acknowledge you at all. Stood waiting for my order for 12 minutes before they finally asked what order I was here for and then remembered to actually start making it. It wasn’t even busy, which I could understand, but one employee was literally on a phone call with a friend the entire time talking about how it’s not busy today.
  • MK
    Mama Ray Ray In The Kitchen
    Jan 6, 2026
    1.0
    Today I ordered a an Italian sub and it was absolutely awful no lettuce a whole thing of mayonnaise no oregano or vinegar and oil. I don’t know what happened. I wanted to bring it back. I took a bite and I took another bite and my stomach is hurting so bad and I’m using the bathroom like crazy this is absolutely unacceptable. I need to know who I can talk to concerning this. I started to post it, but I think I need to talk to someone I go to Ferndale Michigan for Jimmy John’s all the time. I’ve never had this problem before.🤦🏽‍♀️
  • GG
    GRIFFTIM
    Dec 15, 2025
    1.0
    Anytime I order here at Lunch time (3x’s), which is generally a time people eat at Jimmy John’s, it takes over an hour for delivery and always by uber. Which would be fine, IF, I knew ahead of time there would be delays. It’s not until after I make the order that I am told the delivery window. I don’t understand how your aren’t prepared for the busiest time of day. Fool me once, shame on you, fool me twice shame on me. Believing the best in a business I fooled myself a 3rd time. Won’t happen again.
  • KK
    kit kat
    Aug 21, 2019
    4.0
    Sometimes the subs need more dressings

Brand Certified Facts from Jimmy John's

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