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Jimmy John's

3.2
(299 reviews)

Business Details

1535 E 12 Mile Rd, Madison Heights, MI
48071, United States
(248) 541-5112

About

Sandwich Restaurant

Location

Jimmy John's
1535 E 12 Mile Rd, Madison Heights, MI
48071, United States

Hours

Reviews

3.2
299 reviews
5 stars
112
4 stars
52
3 stars
21
2 stars
24
1 star
90

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and rude staff interactions.

Order Accuracy

Many reviews highlighted issues with order accuracy, including missing items and incorrect sandwich preparations.

Food Quality

While some customers praised the freshness and taste of the food, others reported stale bread and expired items.

Delivery Problems

Several customers experienced significant delays in delivery, contradicting the 'freaky fast' promise.

Staff Praise

Despite the negative feedback, some customers mentioned friendly and helpful staff members, particularly in specific instances.
  • HZ
    h z
    Jan 24, 2026
    2.0
    bad service, no greeting, just silence when placing my order...then just handed me my food without saying anything
  • JE
    Jessica Esslinger
    Nov 26, 2025
    2.0
    I keep trying to give this location the benefit of the doubt but each time is so disappointing. My bacon was cold and soggy, did not receive cheese I added on, received 3 thin pickles, and no straws. But I have a lot of napkins. I know how good it can be! I order from the one in Novi when in-office and that location has it down!
  • EK
    Emma Keebaugh
    Nov 8, 2025
    1.0
    I bought three subs, spent $30 and tipped $5. I got only one piece of roast beef on all my subs and they were very thin. Not worth the money.
  • SS
    Sheila Silk
    Oct 26, 2025
    1.0
    Drive thru. Been there twice. Both times took 30 minutes. Two cars only ahead of me. Will not go back.
  • FJ
    Frank Jefferson
    Oct 11, 2025
    5.0
    This a weird one. Jimmy Johns to me is Funeral Food. It's been at every family funeral as far back as I can remember. Why? It's priced well. The service is fast. The taste is solid. Why choose Jimmy Johns? Because when family is grieving they have a flavor for everybody. For me? It's tuna. That Totally Tuna slaps. Why? Protein+Mayo. You can't deny the deliciousness of Tuna and Fat on Crusty Bread.

Brand Certified Facts from Jimmy John's

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