Dunkin'

3.3
564 reviews
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Business Details

28875 Dequindre Rd, Madison Heights, MI
48071, United States
(248) 915-5539
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Madison Heights, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
28875 Dequindre Rd, Madison Heights, MI
48071, United States

Hours

Reviews

3.3
564 reviews
5 stars
205
4 stars
106
3 stars
75
2 stars
37
1 star
141

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, with staff being rude, inattentive, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food or drink preparations.

Food Quality

Several reviews mentioned stale or low-quality food items, including donuts and sandwiches, leading to dissatisfaction.

Cleanliness

There were complaints about unsanitary conditions, including flies around food and unclean surfaces.

Operational Issues

Customers experienced problems with the store's hours, including being closed during posted hours and confusion at the drive-thru.
  • MM
    Mars
    Dec 13, 2025
    1.0
    This is the worst Dunkin’ in the area and I have finally committed to never come here again and will drive out of my way to another one. A lady messed up my order that works here and came back with my correct order but appeared to give me oldest and crustiest donuts she could find. Plus they are always rude. If you’re going to have old crusty donuts at least be nice about it 😂
  • LH
    Lanee Hatten
    Dec 7, 2025
    5.0
    The best coffee shop
  • SA
    Sabin Ahmed
    Nov 29, 2025
    1.0
    Their coffe is trash
  • MW
    M W
    Nov 29, 2025
    1.0
    Just kidding, they had my delivery driver wait and wait for the entirely wrong order, did not provide ANY safety seal. Nothing required was placed on the delivery order. How concerning. It was a coffee and half dozen donuts. Like you have to have a special type of care to ensure thos happens omg
  • JS
    Jessica S
    Nov 17, 2025
    1.0
    They took thousands of my reward points multiple times and never received my free items and still got charged for the items but thousands of points still taken out of my account. This has happened 3 to 4 times they tell me there's nothing they could do then when I got upset clearly they shut the windows and never came back to address the problem after handing me my items I paid full price for that I was supposed to get for free then they never gave me straws so I beeped horn multiple times and they still ignored me theni pulled off without straws with frozen coffees this is messed up I am owed about 6-8 thousand points back i told them it might be a problem with their scanners or something that they should get ahold of app themselves because of me contacting the app already and nothing could be done so messed up I am a regular there and they have ruined my experience for my kids and I on a daily basis I want my points back
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Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Madison Heights, MI?

This Dunkin' is open daily from 4:00 AM to 11:00 PM.

Does this Dunkin' offer delivery and curbside pickup options?

Yes, they offer both delivery and curbside pickup services.