Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Madison Heights, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.4
560 reviews
5 stars
204
4 stars
106
3 stars
75
2 stars
37
1 star
138
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted extremely poor customer service, with staff being rude, inattentive, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders, including missing items and wrong food or drink preparations.
Cleanliness and Quality
Several reviews mentioned unsanitary conditions, such as bugs in drinks and poorly maintained food items, leading to dissatisfaction.
Wait Times
Customers frequently complained about long wait times and slow service, often leading to frustration.
Product Quality
Feedback indicated that food and drink quality was inconsistent, with reports of stale items and poorly made beverages.
- JSJessica SNov 17, 20251.0They took thousands of my reward points multiple times and never received my free items and still got charged for the items but thousands of points still taken out of my account. This has happened 3 to 4 times they tell me there's nothing they could do then when I got upset clearly they shut the windows and never came back to address the problem after handing me my items I paid full price for that I was supposed to get for free then they never gave me straws so I beeped horn multiple times and they still ignored me theni pulled off without straws with frozen coffees this is messed up I am owed about 6-8 thousand points back i told them it might be a problem with their scanners or something that they should get ahold of app themselves because of me contacting the app already and nothing could be done so messed up I am a regular there and they have ruined my experience for my kids and I on a daily basis I want my points back
- DADestiney AmosOct 4, 20251.0Absolutely awful. Lady mopping on top of customers’ shoes. Order completely wrong after waiting for 20 minutes. They tried to double charge me when checking out as well. Just horrible.
- CMCortni MatthewsSep 24, 20251.0Charged me extra for asking for “light ice” I asked why when I seen the charge on the register. Couldn’t tell me why. Also, the entire staff besides the young lady is rude.
- ABAlexis BrantleySep 12, 20251.0Ordered 3 coffees and 3 sandwiches, got everything except for 1 sandwich. My husband went back in to let them know a sandwich was forgotten, the guy behind the counter questioned him about it and then gave him a sandwich from 6:38am, we didn’t notice until he got back home that it wasn’t fresh. I placed my order at 10:45am. Instead of making the sandwich I paid for they gave me one that sat there for 4 hours. This place is trash.
- MMMishty MSep 1, 20251.0I usually refrain from leaving negative reviews, but I’m genuinely puzzled about how this place is still in business. The customer service here is extremely disappointing.
Frequently Asked Questions About Dunkin'
What are the operating hours for this Dunkin' location in Madison Heights, MI?
This Dunkin' is open daily from 4:00 AM to 11:00 PM.
Does this Dunkin' offer delivery and curbside pickup options?
Yes, they offer both delivery and curbside pickup services.
Where is this Dunkin' store located?
The Dunkin' is located at 28875 Dequindre Rd, Madison Heights, MI 48071.
What kind of food and drinks can I expect at this Dunkin'?
You can enjoy coffee, espresso, breakfast sandwiches, donuts, tea, as well as holiday-specialty drinks like the Cookie Butter Cloud Latte and Peppermint Mocha.
Can I order ahead using a mobile app from this Dunkin'?
Yes, you can order ahead with the Dunkin' mobile app available on iOS and Android platforms.
Does this Dunkin' location have a drive-thru?
Yes, this Dunkin' features a drive-thru for convenient service.
What payment methods does this Dunkin' accept?
They accept debit and credit cards for payment.
Can I find Baskin-Robbins near this Dunkin'?
Yes, Baskin-Robbins is a nearby ice cream shop and bakery that you can visit before or after enjoying your Dunkin' meal.
Are there other coffee or donut shops near this Dunkin'?
Tim Hortons is a nearby coffee shop and cafe, providing another option for coffee and breakfast items near this Dunkin'.
What nearby places could I visit for quick dining options after Dunkin'?
Nearby fast food restaurants like White Castle and Arby's offer burger and sandwich options for a quick meal after your visit to Dunkin'.