Business Details
About
Mexican Restaurant
Chipotle Madison Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Location
Hours
Reviews
2.7
183 reviews
5 stars
57
4 stars
12
3 stars
12
2 stars
19
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, unhelpful, and unprofessional.
Food Availability
Many customers reported that the location frequently runs out of key ingredients, leading to dissatisfaction with their orders.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty areas and unkempt food preparation spaces.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, missing items, and poor portion sizes.
Management Issues
Reviews indicated a lack of effective management, with complaints about staff behavior and overall operational inefficiencies.
- NLNicholas LeonardNov 6, 20255.0Portions were INSANE. Workers did not care about a single thing to the point it was actually funny and enjoyable. 10/10 would eat again
- RSRyan SimonoNov 1, 20251.0Ordered ahead of time. Waited in “chipotlane” for over 20 minutes no movement so I go in and there’s THREE employees standing around doing nothing while one guy does everything. I ask them because it says my order is ready she then says it’s not without checking meanwhile I can see the 4 bags already marked so I ask her to check and it’s sitting there the whole time. Get home. Whole order is incorrect. Place deserves 0 stars.
- DDdawn durbinOct 24, 20251.0My first time at a Chipotle restaurant , told the women it was. She looked angry and was rude. I was so irritated over her rudeness and I kept apologizing that it was my first time. She could have cared less about the customer paying her wages. I shortened my order so I could get out of that place. I apologized to the male cashier, who kept saying I was alright. The women that made my order was talking under her breathe. Again, the worst customer service ever!!!! We will never return to this or any other Chipotle restaurant.
- MVMs. VirgoOct 22, 20251.0DO NOT COME HERE. This location is severely lacking in competent staff and food; if you call to ask if they have food for the day they don’t talk to customers on the phone they only have AI that takes you in circles and doesn’t tell you if they’re out of food. I absolutely do not recommend this place to anyone who’s hungry you will leave pissed and your time will be wasted they do not care.
- LCLiesl Christopher-MurphyOct 17, 20251.0I don't usually leave reviews only when I feel they are warranted. I have been to this specific Chipotle now 3 times and I will not go back. I will bypass this one and spend an extra 15 minutes in traffic to go to the one on 14 mile. Customer satisfaction should always be a priority for any food establishment and unfortunately this Chipotle is lacking. Proper management and preparation is needed, desperately, if they have any hope of repairing the tarnished reputation they have currently set. I will not be back and I will tell others to avoid. Please, take reviews seriously and do better with the next one.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in Madison Heights offer?
Chipotle Mexican Grill in Madison Heights offers customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads.
What are the opening hours of Chipotle Mexican Grill at 424 Twelve Mile Rd, Madison Heights?
Chipotle Mexican Grill is open daily from 10:45 AM to 11:00 PM.
Can I order food online from Chipotle Madison Heights?
Yes, you can order online via their website at https://order.chipotle.com/ or through the Chipotle app.
Does Chipotle Madison Heights have a rewards program?
Yes, customers can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
How can I contact Chipotle Mexican Grill in Madison Heights via email or phone?
You can reach them by phone at +1 248-581-4697 or by email at MI.4689.MadisonHghts@chipotle.com.
Where is Chipotle Mexican Grill located in Madison Heights?
It is located at 424 Twelve Mile Rd in the city of Madison Heights, MI 48071.
What nearby restaurants can I visit around Chipotle Mexican Grill in Madison Heights?
Nearby restaurants include Seros Restaurant, Tropical Smoothie Cafe, Wing Snob, Fresh Fish House, Penn Station East Coast Subs, and Red Lobster. These options provide a variety of American, Mexican, seafood, and fast food choices.
Are there any automotive services near Chipotle Madison Heights?
Yes, nearby automotive services include Midas Madison Heights, Auto-Lab, Auto Xperts, Uncle Ed's Oil Shoppe, and Autobath America.
Which nearby cafes and bakeries can I visit before or after dining at Chipotle?
You can visit Tropical Smoothie Cafe, Tim Hortons, and Icing On The Cake bakery, all located close to Chipotle Mexican Grill in Madison Heights.
How can nearby financial and repair services help customers visiting Chipotle Madison Heights?
Nearby services like Michigan Schools and Government Credit Union offer banking options, while services like Minute Key (locksmith) and US Wireless Repair provide convenience for customers' errands near Chipotle.