Business Details
About
Mexican Restaurant
Chipotle 14 Mile & John R is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.5
1,573 reviews
5 stars
660
4 stars
304
3 stars
159
2 stars
102
1 star
348
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with issues such as undercooked rice, burnt meat, and incorrect orders.
Service Issues
Many reviews highlighted poor customer service, including rude staff, long wait times, and lack of attention to orders.
Cleanliness
Multiple customers noted unsanitary conditions in the restaurant, including dirty tables and food preparation areas.
Stock Availability
Frequent complaints about missing menu items, with customers often finding key ingredients unavailable during their visits.
Portion Sizes
Several reviews mentioned small portion sizes and stingy servings, leading to dissatisfaction with value for money.
- SPSydney P2 days ago1.0We recently stopped by at this Chipotle location for a quick late lunch around 2:30pm. We were surprised to see that they were out of white rice, fajita veggies, mild salsa, and corn salsa. I had asked if they had extras of the mild salsa and corn salsa and she said they did not. Not even a minute after the lady finished preparing my bowl and put the lid on, I see another woman come around the corner with refills of corn salsa. When I asked if I could have some of the corn salsa, she proceeded to roll her eyes at me as if I’m an inconvenience. Due to their actions, I will not be visiting this Chipotle again.
- RKRyan Kowalik3 days ago1.0Doesn’t seem to matter how late I come to pick up my order. It’s never ready. 6 people waiting in line and the regular line ordering in house is going faster
- TMTish M5 days ago2.0Food was good but the portion of rice & meat is horrible. Places needs to be cleaned where seating. I told her that wasnt a fair amount of it and continued on
- KDKaylen DrakeNov 11, 20251.0Absolutely dreadful. Took over 30 minutes to get my food with a short line. Shorter older women who I think is a the manager is a classic Karen type. Workers worked slower than molasses and some of the workers were just standing around while there were stations open and people waiting. Would not go unless for pick up.
- LTlance thomasOct 26, 20251.0Title: “Told ‘No’ — For a Quesadilla?” Sass was great — polite, professional, and handled the situation well. Unfortunately, the experience ended there. I was told I couldn’t order a quesadilla in-store and would need to order it online. Even though I was standing right there, they still refused. When I asked for a manager, Sam (General Manager) came out and acted like I was inconveniencing her. When I asked, “I can’t order a quesadilla?” she flatly said, “No.” I’ve never seen an establishment so comfortable saying no to a basic request. It’s not about the quesadilla — it’s about how little they seemed to care about customer experience.
Frequently Asked Questions About Chipotle Mexican Grill
Where is Chipotle Mexican Grill located at 14 Mile & John R?
Chipotle Mexican Grill is located at 32 E 14 Mile Rd, Madison Heights, MI 48071, between Hobby Lobby and Dunham's Discount Sports.
What are the opening hours of Chipotle Mexican Grill at this location?
Chipotle is open daily from 10:45 AM to 11:00 PM.
What types of food does Chipotle Mexican Grill offer at 14 Mile & John R?
Chipotle offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.
Does the Chipotle at 14 Mile & John R offer pickup and delivery services?
Yes, this Chipotle location offers both in-store pickup and delivery services.
How can I order food from Chipotle Mexican Grill online?
You can order online through Chipotle's official order site or via their app available on the Apple App Store.
Is Chipotle Mexican Grill LGBTQ friendly at this location?
Yes, this Chipotle welcomes LGBTQ customers, promoting an inclusive environment.
What nearby restaurants can I visit before or after dining at Chipotle 14 Mile & John R?
Nearby restaurants include Jersey Mike's Subs, Pizza Hut, Burger King, Sonic Drive-In, and Taco Bell for a variety of dining options around Chipotle.
Are there any nearby mobile phone stores close to Chipotle at 14 Mile & John R?
Yes, Cricket Wireless, T-Mobile, Metro by T-Mobile, and the AT&T Store are located near Chipotle for your mobile phone needs.
Can customers visiting Chipotle at 14 Mile & John R find automotive services nearby?
Yes, automotive services such as Speedy Quick Lube, Pennzoil 10 Minute Oil Charge, Fast Change, Major Oil, and Hertz car rentals are conveniently nearby.
How can I contact Chipotle Mexican Grill at 14 Mile & John R?
You can call them at +1 248-581-8014 or email at mi.2173.14Mile@chipotle.com for inquiries.