Fast Food RestaurantBurger JointCheckers Drive-In Restaurants, Inc
As the leaders in drive-thru for over 30 years Checkers & Rally’s locations are currently open and ready to serve our guests. We can provide our guests with the additional safety of an enclosed kitchen and limited personal contact – whether you choose to drive up, order ahead online, or have our food delivered. In response to concerns around the Coronavirus we have closed the few dining rooms that exist in the Checkers & Rally’s system and are limiting the number of people on our patio and at our walk-up windows. We are reinforcing our policies, including frequent and proper handwashing, along with the proper utilization and changing of gloves as we continue to serve our guests.
Customers reported a mix of experiences with staff, ranging from friendly and helpful to rude and unprofessional.
Food Freshness
There are frequent complaints about food being served cold or not fresh, although some customers noted that food was hot and fresh during their visits.
Order Accuracy
Multiple reviews mentioned issues with incorrect orders, missing items, or items not prepared as requested.
Fries Popularity
Fries received consistent praise as a highlight of the menu, with many customers considering them top tier.
Overall Experience
The overall sentiment is mixed, with some customers expressing satisfaction while others reported significant dissatisfaction with service and food quality.
EE
EchoBaller13
3 days ago
1.0
They were rude and didn’t listen when I asked for no cheese on my 2 for 7, if you don’t wanna work there get another job👍🏽
PP
Pandora
Dec 8, 2025
2.0
Two stars is generous. I came in today, and granted I did customize my orders so I'll take that on the chin. But when I got there, I was told to wait because the order was not done, but it was done, they were just generally disorganized.
Heard a comment from one employee about 'driving them nuts' with the order I made, which was a 'Pick Two and Save' being a double checkerburger and checkerburger (no lettuce and tomato), a big buford (no lettuce, no pickle), a mushroom swiss burger, and an order of strawberry cheesecake bites with a Cherry Coke.
I maybe at most order Checker's between 2-4 times a year, and each time I go to one of these locations in the Detroit suburban area, the staff have some issue, make some comment about my order, I understand the irritation of custom orders to one's taste, but the last two or three times I've been here... I've gotten mouthed at in some way.
The food was fine, and it followed what I ordered to a T. It's just the lip service, from an employee or three with two of the last few orders I've gotten from this location (today and months back).
(EDIT: as of 9pm tonight, same day... the food gave me an upset stomach as well at one point, so yes, probably not going back here and all of it was cold too.)
(EDIT continued: had it at three stars, but the food made me a little grumbly tumbly, so knocked off a star. Two stars is generous.)
ND
Norman Dellinger
Nov 26, 2025
1.0
Wow, what a shame this used to be such a great burger joint. I used to come here pretty often, but probably never again. I ordered online, text came back that my order was ready. I pulled up and watched the gentleman inside put my order next to the window, look me dead in the eyes and walk away. My food sat there for almost 8 minutes while he made more frys , packed a chicken nugget order, helped drive thru. Im not sure what I did but he didn't want to give me hot food. I got home and the burgers are tiny now, like Wendy's or white castle. And they were cold. So cold the cheese wasn't even melted. I ate about half and pitched the rest. At least the chicken tenders were hot but they were over cooked and hard . Super disappointing for Rallys, they'll probably be closed soon. This isnt my first time in the last few months the getting a sub par meal here. Do better.
RN
Robert Noble
Nov 18, 2025
5.0
Honestly, burgers are pretty good but the fries are top tier.
JD
Jennifer Day
Nov 9, 2025
1.0
Just got an order through door dash. 10 pm. I got a bite box. I took one bite of a piece of chicken and it was so hard it hurt my tooth. How long did those have to sit there to be THAT hard? You've got to be kidding me. The fries were soft and gross. I live less than a mile from there. How did this happen?
What are the operating hours for Checkers at 1450 E. 12 Mile Road in Madison Heights, MI?
Checkers is open from 11:00 AM to 11:30 PM Monday through Wednesday and Sunday, and from 11:00 AM to midnight Thursday through Saturday.
Where is Checkers located in Madison Heights, MI?
Checkers is located at 1450 E. 12 Mile Road, Madison Heights, MI 48071, USA.
What meals are served at Checkers in Madison Heights?
Checkers serves lunch, dinner, and late-night meals.
What payment options are accepted at this Checkers location?
Checkers accepts American Express, Cash, Check, MasterCard, and Visa.
Does Checkers offer drive-thru and dine-in services?
Yes, this Checkers location provides both drive-thru and dine-in services, including counter service.
Is there an online ordering option for food delivery from Checkers?
Yes, you can order delivery online through DoorDash or directly via Checkers' website at https://order.checkersandrallys.com/menu/9150-e-12-mile-road.
What is the dress code when visiting Checkers?
The dress code at Checkers is casual.
Are there any nearby fast food options other than Checkers in the area?
Yes, nearby fast food restaurants include Burger King, KFC, Tubby's Sub Shop, Jimmy John's, Crazy Sushi, and Taco Bell, offering a variety of options for those visiting or nearby Checkers.
What are some nearby services or stores around Checkers in Madison Heights?
Nearby services include Silver Thimble (sewing and alterations), Fantasy Nails (nail salon and waxing), Ark Wireless (mobile phone store), and Chris's Pet Store, offering conveniences near Checkers.
Can visitors to Checkers explore any nearby amenities or attractions?
Yes, visitors can explore places like The Heights apartments, Sacred Heart Rehabilitation Center, multiple churches such as Faith Temple Church Of God and Central Church, and enjoy Mediterranean cuisine at Stone House Mediterranean & Grill and Mia Mia Cafe after their visit.