Many customers reported rude and unhelpful staff, with several experiences of being ignored or treated poorly.
Delivery Issues
Numerous reviews highlighted long delivery times, often exceeding an hour, contradicting the 'freaky fast' promise.
Food Quality
Several customers noted a decline in food quality, including hard bread and incorrect orders, leading to dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food, indicating that experiences can vary.
BB
Bria Banks
Oct 31, 2025
1.0
I ordered 2 spicy east coast Italian sandwiches both were basically hard, dry, and toasted a little too hard. Then when I picked my order up I had the worst experience. Being a new customer not knowing how they operate, I walked in someone from the back said hello, and didn’t come up to me to ask me for help, 2 other customers that’s where white was helped when I was first and I was ignored until I abruptly ask someone where do I pick up my online order. The young guy told me to look on the rack Then when I went to go grab my order the old white guy came up to me touching my bag and never spoke to me until I started grabbing something which I assumed he thought I was stealing. I felt such racism going on in that moment as which that is always the case, and if not then yall customer service is HORRIBLE!
ST
Savannah Taylor
Oct 21, 2025
5.0
Such a good place Recommend I got free chips
JB
Jennifer Brown
Sep 24, 2025
1.0
Will not come back all the employees managers are horrible
KK
Kyle Kudzia
Aug 28, 2025
5.0
Best place to get a good sub!
TM
tiffany moore
Aug 24, 2025
1.0
I never had Jimmy jones before so today I’m like let me try it I went into this location it was one girl & a guy making the sandwiches close by the register & other girl on the computer not one of them greeted me no hi well be right with no nothing I stood there for a good while till the girl on the computer took my order then when they was done with my order the guy called my number no thank you or anything he didn’t even put my food in a bag I bag it myself very disappointed in the service I received today..