Wingstop

2.1
339 reviews

Business Details

(586) 300-9464
https://www.wingstop.com/

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Macomb Township Hall Rd. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Wingstop
18427 Hall Road, Macomb Township, MI
48044, United States

Hours

Reviews

2.1
339 reviews
5 stars
64
4 stars
25
3 stars
14
2 stars
24
1 star
212

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff, long wait times, and unresponsive management.

Order Accuracy

Many customers reported issues with missing items, incorrect orders, and difficulty reaching the restaurant by phone.

Food Quality

Feedback indicated consistently low food quality, with complaints about cold, overcooked, or improperly prepared items.

Cleanliness

Several reviews pointed out unsanitary conditions in the restaurant, including dirty tables and food preparation areas.

Management Issues

Customers expressed concerns about the lack of effective management and training for staff, leading to ongoing service problems.
  • JN
    Janiyah Nashay
    2 days ago
    5.0
    I had such a great experience at Wingstop! The food was fresh, hot, and perfectly seasoned. You can tell they take pride in what they serve. The wings were cooked just right , and the fries were seasoned to perfection. Everything tasted amazing! What really made the visit stand out though was the customer service. The manager, Chelsea, was professional, welcoming, and made sure everything ran smoothly. You can tell she genuinely cares about her customers and her team. It’s rare to see management that involved and attentive.
  • TM
    Tino Manimalethu
    5 days ago
    1.0
    This is the worst Wingstop I have ever experienced in my life. By mistake, my delivery order went to this Wingstop franchise—the worst one ever. I usually order from the 23 Mile Road location and have never had any issues with them. This order was missing both the fries and the drink. When I called the store, every employee—including the general manager, Chelsea—was very rude and mean. She told me it was not her responsibility and blamed DoorDash. However, I did not use DoorDash; I ordered directly through the Wingstop app. The general manager, Chelsea, was extremely rude and unprofessional over the phone. Please make sure you do not order from this franchise location. Use any other Wingstop instead. No wonder this location has a 2/5 rating out of over 300 reviews. The food was also very poorly cooked. Wingstop Corporate should seriously review and consider shutting down this franchise.
  • IR
    isabella rose
    Jan 29, 2026
    1.0
    I had a doordash order and my food never got here it and this place is the worst ever bad customer service I would recommend never ordering from here
  • NW
    Nicole Wilk
    Jan 29, 2026
    1.0
    From walking in and they refuse to look at you, to getting home I am disappointed yet AGAIN. I paid more for sauces and this is the third time i’ve received NONE. I get it people forget sometimes, but there’s always three women who make the orders if somebody’s paying EXTRA don’t forget multiple times? They also don’t help you until you stand for 10 minutes and ultimately ask them to take a minute to help you. I’m pretty understanding of not wanting to work, but when people pay money for something you don’t have to do the bare minimum and mess up every time or just not help them. Even if you’re in the middle of something you can find the time in 10 minutes to help someone. It’s like this everytime I go in. I don’t even enjoy the food, because it’s dry and without sauce again.
  • PZ
    Priscilla Zavalza
    Jan 19, 2026
    1.0
    This is by far the worst Wing Stop you can go to. They’ve gotten my order wrong 3 separate times back to back. I usually order for delivery so going back is a hassle. When I call them someone picks up and tells me to hold, I’ve waited for 15min for someone to get to me and they hang up. I called again and the same thing. This is absolutely unacceptable.

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.

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