Jimmy John's

3.4
265 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5865 W US Hwy 10, Ludington, MI
49431, United States

Hours

Reviews

3.4
265 reviews
5 stars
115
4 stars
40
3 stars
21
2 stars
22
1 star
67

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many praised their friendliness and helpfulness, several reviews highlighted rude interactions and poor management.

Food Quality

While many customers enjoyed the sandwiches, there were complaints about incorrect orders, skimpy portions, and issues with food preparation.

Speed of Service

Numerous reviews indicated slow service, particularly in the drive-thru, with some customers experiencing long wait times.

Cleanliness

The restaurant is generally reported as clean, but there were isolated complaints about unsanitary conditions.
  • SL
    Samantha LaFever
    Dec 8, 2025
    5.0
    My food was ready when I got there even though I wasn’t expecting it to be ready for another 5 minutes.
  • M4
    molly 420
    Oct 27, 2025
    1.0
    GROSS! do NOT come here unless you want bugs in your food! I wanted a nice sub after a long day of work so I do as one would, I order a sub from jimmy john’s.. NEVER AGAIN!! there was BUGS inside my sub! I called 5 times and they FINALLY answered and then proceeded to say there’s nothing they can do even after I sent proof.
  • EL
    Elizabeth Lovato
    Oct 24, 2025
    5.0
    Staff is extremely kind and helpful each time! The store is always clean and efficient too. Can’t forget the owner he is amazing, he gave me a complimentary bag of the pickle chips and some pickle ranch too!
  • BF
    Billie Flagg
    Oct 22, 2025
    5.0
    Customers service was great, food was excellent, definitely will have again.
  • LN
    Lynnette Nichols
    Oct 18, 2025
    5.0
    This is my favorite location! Very friendly staff and my order is always ready as soon as I walk in. Thank you!