Arby's

3.8
662 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
2143 W Main St, Lowell, MI
49331, United States

Hours

Reviews

3.8
662 reviews
5 stars
282
4 stars
165
3 stars
93
2 stars
47
1 star
75

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff are friendly and attentive, while others are reported as rude and unprofessional.

Food Quality

Inconsistent food quality; some customers enjoyed their meals while others reported cold, undercooked, or incorrect orders.

Cleanliness

Multiple complaints about cleanliness, including dirty dining areas and sticky floors.

Service Speed

Service speed varies; some customers experienced long wait times while others reported quick service.
  • NJ
    Nicholas Justice
    Jan 4, 2026
    1.0
    Placed a mobile order and upon arriving to the drive thru I was instructed to pull over while they made my food. Twenty minutes later when I went into the store I was met with excuses about the peach cobbler taking 5 minutes to make. Okay well I ordered the food over 20 minutes ago. Then I was told maybe they forgot. What? The order is clearly on the board still. No apologies no attempt to make it right, just excuses. This was my first bad experience here but likely will avoid in the future.
  • BB
    Brandon Boucher
    Dec 24, 2025
    5.0
    Emily got me that double beef French dip, Arby's does in fact have the meat
  • KG
    Kayla n Nick Glasgow
    Dec 22, 2025
    5.0
    Very helpful and it was a all around good experience compared to past visit's..
  • GP
    Gabriella Parsons
    Nov 7, 2025
    1.0
    I don’t normally do reports but this employee was beyond rude to my elderly Mother and me in the drive-thru. She wasn’t wearing a name badge so unsure of the name but has dark black hair in a ponytail. Looked kinda short-shoulder length if it was out. She didn’t greet us at the drive thru, and I understand the wind or traffic so she may have not fully heard our order but when we corrected stuff, nicely with respect. She proceeded to scoff, roll her eyes and cuss under her breath with the window open where we could hear her. My Mother then said: I’m sorry dear, I know it’s the speaker and she rolled her eyes again and said Mhm. She then forgot another one of our items and said we never said it and I vouched we said it. She then slammed the window shut and scoffed and said: whatever I’ll just get it and proceeded to just shove the bag towards my Mother very rudely. This is just unacceptable. When you’re in hospitality service you don’t treat others especially elderly that way and if this is what the franchise represents that’s pitiful and disgusting. I understand we all have bad days, and that can project but there was no need for this interaction to extend for over 5 minutes with the same attitude. I hope this problem is fixed and addressed. Will be reporting this to corporate as well. Thank you.
  • JT
    Jannis Toss
    Nov 3, 2025
    4.0
    The kids here are so nice and they always make my food well, I hope they get paid good 👍🏼👏🏼❤️