Panera Bread

Reviews

• AS

  Ashley Sewell

  Nov 16, 2025
  1.0
  Ordered a turkey and cheddar sandwich with greens, onion, and mayo with no tomatoes. I get home and I see a sandwich with barely any cheese, any onion, and no mayo. This sandwich was $10. I’ve worked in the food industry AND at a Panera myself and would NEVER serve this to anyone. Just do yourself a favor and eat inside so if they mess anything up you can talk with them directly, I’ve already submitted a complaint to corporate.
• DG

  Don Grybb

  Nov 6, 2025
  5.0
  Just hazelnut coffee ☕️!
• MC

  Mariah Crawford

  Oct 29, 2025
  5.0
  I love Panera , Panera changes up their menu yes but other than that, Their drinks are one of the best and literally enjoyed chai earlier from them which haven’t in a while but please go and see for yourself. They are absolutely the best in the city for coffee and tea weather they have changed up their recipes or not.
• CB

  Chey B

  Sep 11, 2025
  1.0
  How does this place continually leave out bacon when its it the title? Everytime i order a bacon parm salad , I essentially get home to discover I just have a bowl of lettuce. 😡
• NK

  Nancy Kamani

  Aug 28, 2025
  1.0
  Had the worst experience of any food outlet ever here! Very rude staff and manager!! We went to a drive thru, were second in line, it took 10 mins for the customer in front of us to get their order. We ordered 1 sandwich, 1 cup of brocolli cheddar soup, 1 cup of Mac n cheese and 1 bowl of tomato soup with extra croutons. We waited for 15 mins for our order at the counter, while we were watching all the associates chatting away in the back and cars lining up behind us. No big deal, happens sometimes I guess, finally we get a lady come up with our food. No apologies for the delay, either way, we ask her- ‘do you have the extra croutons inside?’, she responds ‘yes’ and we drive away. We get home to see no croutons, no utensils and the bowl of tomato soup literally less than half full. HALF! I call this location and ask to speak to the manager (she is the one who picked up), I explain everything that’s missing/ under filled with the order and also the fact that we waited 25 mins for our order with 1 person ahead of us. Her response- ‘Have you ever worked in the food industry sir?’. No apology! Just this snarky question. I ask her to get a bowl of soup ready for us as we are going to drive back and be there in 5 mins. She just hangs up! We now reach the store- we ask the girl at the front counter to get the manager. She says, ‘our soup’s ready’. We asked to speak to the manager and then we will take the order after. She goes back to inform the manager and comes back to counter. We are now just waiting for the manager to come talk to us. Not saying a single word to her, waiting left of the counter, just patiently waiting. This girl at the counter keeps rolling her eyes at us and keeps nudging us, ‘what are you trying to get out of this?’, ‘take your soup and go home’ and many many smart remarks. We have this whole thing on video by the way! At this point, it’s been 15 mins and the manager still hasn’t found a minute to come talk to us as we very patiently wait and experience more rude behavior from the cashier. Finally, the manager arrives, we talk to her as patiently as we possibly can after going through humiliation and terrible service. We tell her, mistakes can happen but the least we expect is a small apology not more snark attitude. At this point, she finally apologizes once while this cashier is still throwing snarky remarks in the back. She asks us ‘what do you want me to do?’ I said ‘nothing more, just give our food, but please do not disrespect your paying customers. We just wanted to make sure you understand our position, humiliation and frustration.’ As we walk away with our food, the cashier screams and laughs, in a high pitched mocking voice ‘sooooryyyyyyy sooryyyyyy’ repeatedly mocking us all while the manager allows this behavior and other customers watch. If the owner of this franchise reads this- PLEASE TAKE ACTION! We have been ordering from Panera for years, we have also been to this location multiple times before- it’s always been a good experience but this one instance literally ruined Panera for us forever! I have the entire video of the 15 mins we waited for the manager and talked to her, I would be glad to share it with you to review. I’m also attaching the picture of the half full bowl!

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