McDonald's

3.3
1347 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
19311 Farmington Rd, Livonia, MI
48152, United States

Hours

Reviews

3.3
1,347 reviews
5 stars
432
4 stars
264
3 stars
235
2 stars
124
1 star
292

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor service, including long wait times, incorrect orders, and rude staff.

Food Quality

Many reviews mentioned cold or improperly prepared food, with several customers expressing disappointment in the quality.

Staff Friendliness

Despite service issues, some customers praised the friendliness and helpfulness of individual staff members.

Cleanliness

Multiple reviews highlighted concerns about the cleanliness of the restaurant, including dirty tables and bathrooms.

Operational Problems

Customers experienced issues with the restaurant's hours, including being closed when they were supposed to be open and problems with mobile orders.
  • CT
    Christopher Thompson
    2 days ago
    1.0
    This mcdonalds is probably the worst I have seen in a while. I get a large number 9 every time. Im not from this area. Im only in town visiting. And we'll my cheeseburger is cold. The cheese is rigid. It didn't even begin to melt. The patty was sticking halfway off the bun cheese was the same but on the opposite side. My fries were cold and I had to go inside to wait 3 minutes while they made me some hot ones. While waiting I noticed that their crew was very unprofessional looking. No hairbets. One guys hair looked like he had rolled out of bed and hadn't showered for days. The rest were wear sweat pants and standing around on their phones. All while the blue shirt did all the work. Not happy. I have alot of reviews because I feel like reviews are necessary to address customer concerns. But my reviews get views. So I hope this gets addressed quickly.
  • HR
    Hayley Reynolds
    Nov 8, 2025
    5.0
    This mcdonalds is wonderful. From pervious experiences, this location is top. The workers are exceptional, always kind and welcoming. I have never had better service at a mcdonalds. I will drive the extra mile out of the way to visit this store.
  • LT
    L TONG
    Oct 31, 2025
    1.0
    I order large meal to get my monopoly...but did not get it. Asked for extra fries for my happy meal , didn't get it as well. Disappointed
  • CS
    Carie Sanford
    Oct 20, 2025
    1.0
    I hate leaving this review with such low stars because all of the employees I’ve encountered here have been so kind and friendly and this has always been my favorite location. However, this is the 2nd occurrence I’ve had where I’ve shown up to the restaurant after paying in advance through the app and they weren’t open when they’re supposed to be. There wasn’t even a message this time, so people were just backed up in the parking lot waiting because they thought that it was just taking that long for someone to come through the intercom. Again, I really liked all of the employees I’ve come across so part of me feels bad, but at the same time this just can’t happen. You know how many people are using the app to order in advance; there’s got to be a way to shut off incoming payments and orders, especially since there’s a way to say that certain items are unavailable. You can’t tell me that someone didn’t have the functionality to do that to avoid the poor experience for all of their customers. It’s just not ok. What makes it even more frustrating is I went on the app to try to dispute the charge, and it’s not even showing up in my recent orders. But it’s sure showing up in my banking app. This location really needs to act on this feedback because it’s not ok to leave probably 20+ customers sitting in the parking lot like that with no insight into what’s going on (and that 20 was just from the time that I was there maybe five minutes before I had to drop my kid off to school). Not a good experience at all.
  • BB
    Bilal B
    Oct 17, 2025
    5.0
    Very nice people today at lunch I accidently dumped my drink, i so asked for something to clean the drink by myself, some guy with long hair seemed the manager said don't worry we'll clean and a young guy went to and he was very friendly i felt bad because they already do alot, the manager ( assuming)offered me a free refill, then later on he asked me if I want more. These people are valuable assets for any corporation, bless them. Mcdonald's please take care of them🫡

Frequently Asked Questions About McDonald's

What are the operating hours for the McDonald's on Farmington Rd in Livonia?

The McDonald's on 19311 Farmington Rd in Livonia is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru available at this McDonald's location?

The drive-thru is open daily from 6:00 AM to 11:00 PM at this McDonald's location.