Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Livonia, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Numerous reviews highlighted poor customer service, including rude staff and lack of apologies for mistakes.
Order Accuracy
Many customers reported consistent issues with incorrect orders and missing items.
Cleanliness
Several reviews mentioned unsanitary conditions in the store, including dirty tables and restrooms.
Food Quality
Customers frequently complained about the quality of food, including stale donuts and burnt items.
Speed of Service
While some praised fast service, many noted long wait times and inefficiencies, especially during busy hours.
RC
R C
Jan 5, 2026
5.0
I went through the drive through for donuts only. Speedy service, friendly greeting & fresh donuts! Thanks!
DP
Dockter Peroxide
Dec 18, 2025
1.0
NEVER STOP HERE! YOU WILL WASTE TIME AND MONEY! I've had stale donuts before but these donuts didn't even taste like donuts anymore. Plus I think they use half the meat they're supposed to for the wake up wrap. It's been 10 minutes and I'm still waiting for the nasty taste from the donuts to leave my mouth. I gave it about a year since my last bad experience. Figured that was enough time. It was not.
EK
Eunjung Kim
Nov 10, 2025
1.0
Employees here really need to learn how to apologize when they make a mistake. I placed a mobile order and went through the drive-thru, but they said they couldn’t find my order and told me to park and come inside. When I went in, they suddenly found it. I had my baby in the car, and the whole situation was so frustrating. On top of that, not a single apology — such poor attitude
AK
Amy Koitek
Nov 4, 2025
1.0
I have only been to this location twice and I will never go back. Both visits I had ordered a dozen bagels and the first visit I was charged $30 dollars and the second visit i was charged $23 dollars. They do not tell you what you owe at all, they just reach for your payment, no hello, no thank you and no smile. This location is rude and they charge you what they feel like charging you.
SQ
Stephanie Quinn
Oct 31, 2025
1.0
This location used to be a frequent stop on my way to work most nights but I have had nothing but issues the last few times of going from drinks being made wrong, ordering something & it not being available without any acknowledgement from an employee that it was out when I pick up my order. Yesterday, I placed an order through the app for a munchkin bucket and large coffee. When I pulled up to the window, the lady informed me that they were sold out of munchkins and to come back tomorrow. Fast forward to today, I returned only to be told they were sold out again and watched them laugh as I drove away. I also called 2 hours after my order yesterday to verify that they would have them available for me today since I live 15 minutes away and they assured me they would have them. I don't own a business, but this surely isn't the way I'd run it if I did have one.