Dunkin'

3.6
504 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Livonia, MI for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
34899 Plymouth Rd, Livonia, MI
48150, United States

Hours

Reviews

3.6
504 reviews
5 stars
229
4 stars
81
3 stars
57
2 stars
26
1 star
111

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and lack of apologies for mistakes.

Order Accuracy

Many customers reported consistent issues with incorrect orders and missing items.

Cleanliness

Several reviews mentioned unsanitary conditions in the store, including dirty tables and restrooms.

Food Quality

Customers frequently complained about the quality of food, including stale donuts and burnt items.

Speed of Service

While some praised fast service, many noted long wait times and inefficiencies, especially during busy hours.
  • RC
    R C
    Jan 5, 2026
    5.0
    I went through the drive through for donuts only. Speedy service, friendly greeting & fresh donuts! Thanks!
  • DP
    Dockter Peroxide
    Dec 18, 2025
    1.0
    NEVER STOP HERE! YOU WILL WASTE TIME AND MONEY! I've had stale donuts before but these donuts didn't even taste like donuts anymore. Plus I think they use half the meat they're supposed to for the wake up wrap. It's been 10 minutes and I'm still waiting for the nasty taste from the donuts to leave my mouth. I gave it about a year since my last bad experience. Figured that was enough time. It was not.
  • EK
    Eunjung Kim
    Nov 10, 2025
    1.0
    Employees here really need to learn how to apologize when they make a mistake. I placed a mobile order and went through the drive-thru, but they said they couldn’t find my order and told me to park and come inside. When I went in, they suddenly found it. I had my baby in the car, and the whole situation was so frustrating. On top of that, not a single apology — such poor attitude
  • AK
    Amy Koitek
    Nov 4, 2025
    1.0
    I have only been to this location twice and I will never go back. Both visits I had ordered a dozen bagels and the first visit I was charged $30 dollars and the second visit i was charged $23 dollars. They do not tell you what you owe at all, they just reach for your payment, no hello, no thank you and no smile. This location is rude and they charge you what they feel like charging you.
  • SQ
    Stephanie Quinn
    Oct 31, 2025
    1.0
    This location used to be a frequent stop on my way to work most nights but I have had nothing but issues the last few times of going from drinks being made wrong, ordering something & it not being available without any acknowledgement from an employee that it was out when I pick up my order. Yesterday, I placed an order through the app for a munchkin bucket and large coffee. When I pulled up to the window, the lady informed me that they were sold out of munchkins and to come back tomorrow. Fast forward to today, I returned only to be told they were sold out again and watched them laugh as I drove away. I also called 2 hours after my order yesterday to verify that they would have them available for me today since I live 15 minutes away and they assured me they would have them. I don't own a business, but this surely isn't the way I'd run it if I did have one.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Livonia, MI?

Dunkin' is open daily from 4:00 AM to 8:00 PM.

Does this Dunkin' location offer delivery and curbside pickup?

Yes, this Dunkin' location offers both delivery and curbside pickup services.