Customers frequently praised the bagels for being fresh, delicious, and a local favorite, although some noted a decline in quality over time.
Customer Service
While many reviews highlighted friendly and welcoming staff, there were several complaints about rude service and inconsistent experiences.
Pricing Concerns
Several customers expressed dissatisfaction with rising prices and perceived value, particularly regarding portion sizes and menu changes.
Cleanliness Issues
Multiple reviews pointed out unsanitary practices and cleanliness concerns, particularly in food handling and the overall environment.
TP
Tana Palmer
1 day ago
5.0
We are so happy we found this shop! The bagels are awesome (soft & flavorful, and delicious cream cheese!) and we really love supporting family businesses. The staff was super nice and after we ate breakfast there, we got more bagels, some cookies, and cream cheese.
JE
Jody Elliott
2 days ago
5.0
Absolutely love this family-owned bagel shop! You can taste the care and tradition in every bite. The bagels are always fresh, perfectly chewy on the inside with just the right crisp on the outside—and the variety is fantastic. On top of that, the service is warm, friendly, and genuinely welcoming. You really feel like a valued customer, not just another order. This is the kind of local spot that keeps you coming back again and again. Highly recommend supporting this gem! 🥯
AB
Ashley Barnard
Feb 8, 2026
5.0
I have never felt more welcome and appreciated as a customer! Everyone was incredibly welcoming and sincerely happy to provide answers to questions / recommendations. This is not close to me, but they have turned me into a regular, recurring customer based on service alone. That said, the bagels are AMAZING. I have been on the hunt for a good bagel shop and can’t wait to go back. Thank you for making it such a pleasant experience for me!!
SS
Sara
Feb 5, 2026
3.0
I love bagels. Always have, always will. And when I say it’s hard to come by a truly good bagel these days, I mean it. Detroit Bagel does make great bagels and cream cheese, and I often stop in before work to grab breakfast.
Unfortunately, the biggest issue with this place is the staff. They are consistently beyond rude. I’ve noticed that regulars are treated warmly and pleasantly, but if you’re not one of them—or not somehow in their good graces—you’re treated poorly. No courtesy, no “thank you,” no “have a nice day.” Nothing.
CB
Crystal Baoch
Jan 29, 2026
5.0
My husband drives to Michigan occasionally for work from Indiana. He stopped in once to bring us home some bagels and cream cheese and now he goes back every time he’s there’s Bagels are fresh and I am a native New Yorker and I’m so happy I can have something that feels close to home. They are fluffy and flavorful and please please try their homemade cream cheese! We live for the onion and garlic one!! It’s sooooo good! Prices are fair as well.
Frequently Asked Questions About Detroit Bagel Factory
What are the operating hours of Detroit Bagel Factory during weekdays?
Detroit Bagel Factory is open from 6:00 AM to 3:00 PM Monday through Friday.
Does Detroit Bagel Factory offer in-store pickup services?
Yes, Detroit Bagel Factory offers in-store pickup services.
What payment methods are accepted at Detroit Bagel Factory?
Detroit Bagel Factory accepts American Express, Discover, Mastercard, and Visa credit cards.
Is there a special promotion currently at Detroit Bagel Factory?
Yes, on Tuesdays, a dozen bagels are available for $10.00 during Bagel Day.
What is the dress code at Detroit Bagel Factory?
The dress code at Detroit Bagel Factory is casual.
Where is Detroit Bagel Factory located?
Detroit Bagel Factory is located at 18760 Middlebelt Road, Livonia, MI 48152, USA.
What languages are spoken at Detroit Bagel Factory?
English is the primary language spoken at Detroit Bagel Factory.
Are there any interesting places nearby Detroit Bagel Factory to visit before or after your meal?
Nearby places include Debbie Felton's Academy of Dance, Life Uniform Livonia clothing store, and New York Sushi restaurant, offering a range of entertainment, shopping, and dining options near Detroit Bagel Factory.
Can I find other food options near Detroit Bagel Factory?
Yes, near Detroit Bagel Factory you can also visit New York Sushi for Japanese cuisine and Everyday Nutrition for health foods and smoothies.
Are there any convenient shops or services close to Detroit Bagel Factory?
Yes, nearby are AT&T stores for mobile phones and electronics, Jackson Hewitt Tax Service for financial advising, and Red Wing Shoes for footwear shopping.
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