Wingstop

2.7
298 reviews

About

Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Lansing W Saginaw Hwy. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.

Location

Wingstop
5857 W. Saginaw Hwy, Unit 21, Lansing, MI
48917, United States

Hours

Reviews

2.7
298 reviews
5 stars
93
4 stars
15
3 stars
21
2 stars
37
1 star
132

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported extremely slow service, with long wait times for orders and staff being unresponsive or rude.

Food Quality

While some customers enjoyed the wings, many complained about cold, soggy, or poorly prepared food, including incorrect orders.

Staff Behavior

Several reviews highlighted unprofessional behavior from staff, including lack of communication, rudeness, and poor customer service.

Cleanliness Concerns

Multiple customers noted unsanitary conditions in the restaurant, including employees not wearing gloves and dirty dining areas.
  • AP
    Andy Porter
    Jan 2, 2026
    4.0
    Amazing food, we order several times a month but seems like there is ALWAYS some kind of issue or they're out of something. Whoever is in charge of their ordering supplies really needs to step their game up.
  • FA
    Freddie Arthur
    Dec 24, 2025
    1.0
    We got to Wingstop and ordered at 6:50 pm. We didn’t get our food until 7:40 pm. The woman couldn’t pronounce names and when I spelled it to her she looked like she didn’t know what I was saying. Come to find out our order got placed on the online pick up shelf 20 minutes prior and when she finally realized she told me she said my name three times and I didn’t answer. She was saying, “Andy, Andy, Andy?” The order for me was “Caitlin”. Our food was cold and half the order was wrong. Staff was rude and kept telling people, “We are busy hold on.” Another thing, Wingstop, if you have employees who have trouble with English you need to train them better. Plus you had two employees working one cooking and one taking orders. Food was gas station standard but slightly lower.
  • DC
    Donny Carpenter
    Dec 20, 2025
    4.0
    Guy at the counter with extremely odd. He keeped on looking me up and down. Wasn't sure sure if he wanted to fight or to go on a date. Food was good though
  • JW
    Jaymi Ward
    Nov 19, 2025
    1.0
    Placed order then waited 20 minutes to head to the restaurant. Had to wait an additional 20 minutes once I arrived. Employee was a little rude
  • M1
    mohamad 1234
    Nov 5, 2025
    5.0
    Very good

Frequently Asked Questions About Wingstop

Where can I find nutritional information?

Our nutrition and allergen information can be found at the following locations: www.wingstop.com/nutrition www.wingstop.com/allergens

How can I send you feedback?

We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.