Location.com logo
Brand Certified

Subway

3.7
(206 reviews)

Business Details

1701 Waverly, Lansing, MI
48917, United States
(517) 853-9116
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Lansing Subway® Restaurant at 1701 Waverly brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
1701 Waverly, Lansing, MI
48917, United States

Hours

Reviews

3.7
206 reviews
5 stars
94
4 stars
42
3 stars
23
2 stars
8
1 star
39

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including staff being rude, unhelpful, and inattentive to customers.

Food Quality

While some customers enjoyed the food, many reported issues with items being out of stock, incorrect orders, and overall food quality being subpar.

Cleanliness

Several reviews noted that the location was clean and well-maintained, contributing positively to the overall experience.

Management Issues

Multiple customers expressed dissatisfaction with management, citing poor handling of complaints and lack of accountability among staff.

Inconsistency

Frequent reports of inconsistent service and product availability, with many customers experiencing disappointment during visits.
  • RR
    Rachael
    Feb 4, 2026
    1.0
    I walked in there, the guy said he was going to take my order right away when he didn’t, I was the only person in there the whole time. Instead he was wrapping up a sandwich for someone who wasn’t even there so he ignored me for at least 15 minutes. And so 15 minutes later is when he finally took my order. Very poor service, they need better.
  • DH
    DAYESSI HERRERA
    Jan 10, 2026
    5.0
    Amazing
  • EB
    Elizabeth Brinks
    Dec 28, 2025
    1.0
    We've been here many times, and have seen a lot of familiar faces. Tonight was met with a clearly open restaurant during posted open hours, and a locked door and no employee in the lobby. After the employee reappeared 10 minutes later I dragged my toddler out of the car for a second time. Knocked on the door, child in hand, multiple times before the employee shook head and signaled that things were closed, despite any other signage or indication. I love supporting local, this was a poor experience.
  • CG
    Catrina Graham
    Nov 22, 2025
    1.0
    Wasn't greeted walking in with 2 workers behind the counter doing prep, the girl was more concerned with talking to her boyfriend sitting in the lobby to acknowledge I was there or even tell me it would be a minute before they could help me. I would have been fine waiting if they had acknowledged that I was there and waiting instead of ignoring me, that's just not good customer service
  • BG
    Bad at Gaming
    Nov 18, 2025
    1.0
    They were closing an hour early and wasn’t willing to serve me

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: