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From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Lansing is here with warmth and welcome. Panera Bread. Food as it should be.
Numerous reviews highlighted rude and dismissive behavior from staff, leading to negative customer experiences.
Food Quality
Customers frequently reported issues with food quality, including stale bread, poorly assembled sandwiches, and incorrect orders.
Service Issues
Many customers experienced long wait times, incorrect orders, and poor management responses to complaints.
Cleanliness
Several reviews mentioned dirty tables and unsanitary conditions in the restaurant.
Pricing Concerns
Customers expressed dissatisfaction with high prices relative to portion sizes and food quality.
NE
nicole everts
6 days ago
5.0
Sooo good and quick! I ordered from my app so I get points towards rewards like half off my cookie! Butternut squash soup and fiesta chicken salad with ranch. A pumpkin cookie and diet coke. And a side baguette bread of course! Yum!
WC
WR Cangy
Nov 4, 2025
4.0
friendly service and food quality is good.
VA
veevee alvarez
Nov 4, 2025
5.0
Great breakfast sandwich
TR
Tristian Ruiz
Nov 1, 2025
1.0
They were very rude to me girl otp. They acted like she had to tell her personal health conditions to the staff js to get a free side they offer. The bread was stale and the sandwich was dry.
AC
Aminah Cappella
Nov 1, 2025
1.0
the bread on my sandwich was stale. the whole sandwich was way too dry. they put the sandwich together very badly. the staff was dismissive about my special requests. and on too that told me they would have "tried harder if they knew i was putting the request in bc of my health condition" i work at a restaurant as well and this made me extremely frustrated as they shouldn't need to know my personal business as a crew member. the request is also considered a free side.