McDonald's

Reviews

• MP

  Maria Perez

  Dec 24, 2025
  1.0
  Went to get food for the family and they were out of almost everything at 4pm! We ordered a BigMac and that instead of a patty they put chicken and didn’t even get the drink! We didn’t ask for that! The other two orders they were out of bun and substituted for different buns, ok no problem.. but they messed up the whole order. We also ordered a 6 piece chicken nugget happy meal and didn’t even get that meal! We called the store and Angela (manager) answered the phone rudely and we explained what happened, she started yelling and it upset us and we are like how do you put chicken on a BigMac and when we asked for her name she would not give it. Mid conversation she hung up the phone on us. I call back and got Victor (another manager) and I explained what just happened and he didn’t care! I told him that their customer service skills are not good and they need training. He also did not want to give his name and asked if I was the police, I stated that I’m going to report you two to corporate! They should not be managers. As I was asking what are they going to do about the food we already paired for, he said I could come in a pick it up, I said I live further out in Eaton Rapids and he says why were you out here and I said because I was in town, can’t you write my name down so I can come later on a different day to get the meal.. he started getting loud and hung up the phone on me. I tried to call back and they did not answer!this McDonald’s is a joke and they suck at customer service, suck at managing period! They do NOT NEED TO BE HANDLING A CREW WHEN THEY CANT HANDLE CUSTOMERS CORRECTLY! They can’t even get orders right and miss a whole meal! I got their names through some other people but they should be fired! Not good for business at all! All these 1 star reviews should speak volumes to the owner! Which I could like to speak with! This is ridiculous and not ok!
• CP

  Cesar Perez

  Dec 24, 2025
  1.0
  This McDonald's is the worst in customer service, the dirtiest establishment, disrespectful management with no customer curtesy. They won't tell you their name so you know who you are speaking with, they are extremely rude and hang up mid conversation. Our meals were all wrong, gave us a Big Mac with chicken, shakes with missing ingredients, substitute buns for other burger buns because they ran out of products and they forgot an entire meal. I DO NOT RECOMMEND THIS DISGUSTING UNPROFESSIONAL FOOD ESTABLISHMENT. Just cannot be trusted handling food.
• RV

  Reva Vanhouten

  Dec 14, 2025
  4.0
  I would have gave it a full five however they forgot half my food. Butt shout out to Jordan I'm assuming hes a night manager as I came in roughly around 7:00 p.m.. Is energy when he brought me out my food was amazing. When I called about half my order missing he totally knew what I was talking about right away without an attitude and even made it better when I came back to pick it up. It's hard to find good attitudes at McDonald's. Duff loom be returning as long as he's working!!!!
• AJ

  A J

  Dec 12, 2025
  1.0
  Warm fizzless soda with no ice, and ice cold fries. They didnt even tell me there was an issue with the ice machine or the carbonation, just handed me my poor excuse of a drink and fries and sent me on my way.
• BC

  Brittany Carter

  Dec 10, 2025
  5.0
  The woman working your counter today at lunchtime was absolutely amazing. Her attitude took my bad day and put a smile on my face and I have to tell her thank you because I love her spirit.

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