McDonald's

Reviews

• BH

  Brenda H

  5 days ago
  1.0
  If you're a Dasher this store is ALWAYS going to delay your delivery. Every delivery ery I've picked up from here has been atleast a 10 -15 minute wait. They send a message through door dash that the order is ready 10 minutes before you get the order. This the worst store yet. Its not the employees fault its the management wanting to be cheap and not have enough employees.
• AT

  amber turner

  Nov 10, 2025
  2.0
  I try not to stop at this one but sometimes I forget how incompetent they are. I used to frequent this one almost daily. I have moved and been away from Lansing for a year and I just revisited. My order is wrong as usual, added ingredients to sandwiches that they don’t traditionally come with. When I approach to get things fixed it’s just snotty attitude. $15 for 3 items yes I want it fixed. Now I’ve been waiting in a pull up line for about 10 mins. Late to obligations, watching her look at me through a drive thru window. Never again, save yourself
• PD

  Paloma_ Dreams

  Nov 4, 2025
  1.0
  Have you noticed the change in management at McDonald’s? The old manager, Natalia, left, and a new manager, a white woman, took over. I’m not sure her name, but she’s been really rude every time I’ve come it’s been the same she doesn’t provide good service. The atmosphere has become hostile, and I’m no longer enjoying coming to McDonald’s on cedar and I’m not only speaking from experience but also how I’ve seen her treat others and even her coworkers look like they feel bad for the people who she speaks with at times. Hopefully she’s a better person outside of work but those are just my experiences recently.
• OA

  Odin Adame

  Oct 31, 2025
  1.0
  Food took over half an hour to get after it said that my order was ready so probably well over 40 minutes total just to get a happy meal and a triple cheeseburger meal. It really wasn’t that busy but even if that was considered busy for the store, there was no communication. Workers attitude was lackluster until the very end when I got my food the gentleman was nice. I would not recommend this location over other McDonald’s in the area will not be returning.
• EJ

  ESJ 517 (JakobeYT)

  Oct 27, 2025
  1.0
  Terrible customer service and lack of common sense. I went to this McDonald’s and asked to sub Mac sauce on my double cheeseburger—not add it, just swap the regular sauce for Mac sauce. The employee told me I couldn’t do that and said I’d have to pay an extra $0.30, even though I was literally subbing it and not asking for extra. Then she tried arguing with me saying, “Double cheeseburgers don’t come with Mac sauce.” Like… no kidding. But it’s called customizing your order, something McDonald’s literally allows. Instead of just making the simple substitution, she wanted to charge me for no reason and acted like I was the one being difficult. Super frustrating experience. If customers can’t even customize their food without an argument, what’s the point of using the menu customization option at all? 10:30am Oct 27. Older lady. Disgusting service.

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