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McDonald's

3.3
(999 reviews)

Business Details

5225 N Grand River Ave, Lansing, MI
48917, United States
(517) 327-5177
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5225 N Grand River Ave, Lansing, MI
48917, United States

Hours

Reviews

3.3
999 reviews
5 stars
335
4 stars
190
3 stars
172
2 stars
83
1 star
219

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor service from staff, indicating significant operational challenges.

Food Quality

Many reviews mentioned cold or poorly prepared food, with complaints about items being overcooked or not meeting expectations.

Staff Attitude

Several customers noted rude or unprofessional behavior from staff, contributing to a negative dining experience.

Cleanliness Concerns

There were complaints about unsanitary conditions, particularly in the restrooms, affecting customer perceptions of the establishment.

Mixed Experiences

While some customers praised the food and service, the overall sentiment was largely negative, highlighting inconsistency in performance.
  • SC
    Samantha Chapin
    Feb 15, 2026
    2.0
    I ordered my oreo McFlurry, medium fries, caramel Sunday and 1 apple pie ahead of time, just to get there and have the manager Jess tell me that she couldn't give me the strawberry shake I never ordered. When I tried explaining to her what my order was. She rudely interrupted me and said I wasn't getting my order and I would have to go through the app to get my money back... its been over a week since I ordered and still haven't received my $15.40... I've never been told I have to go through the app to get my refund from McDonald's before.
  • BD
    Bashkim Dalipi
    Feb 4, 2026
    5.0
    This is the cleanest mcdonalds I so in years best service ever everyone smiles with costumer
  • CB
    Courtney Brogan
    Feb 2, 2026
    1.0
    The manager was rude and told me that I couldn't use both a reward from the app and the survey coupon!
  • AE
    Alex Elenbaas
    Jan 12, 2026
    1.0
    They mess up my order every other visit. The Monday night crew cannot figure it out.
  • A
    游秉勳
    Jan 2, 2026
    5.0
    環境非常乾淨,員工對小朋友很友善,我女兒英文說的不好,還是很有耐心聽她說

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 5225 N Grand River Ave, Lansing?

McDonald's in Lansing is open daily from 5:00 AM to 11:00 PM, except Sundays when it opens at 6:00 AM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open from 5:00 AM to 11:00 PM Monday through Wednesday, extended to midnight Thursday through Saturday, and from 6:00 AM to 11:00 PM on Sunday.

Brand Certified Facts from McDonald's

McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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