McDonald's

3.2
2238 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
4015 W Saginaw, Lansing, MI
48917, United States

Hours

Reviews

3.2
2,238 reviews
5 stars
674
4 stars
387
3 stars
420
2 stars
221
1 star
536

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely long wait times, often exceeding 20 minutes, with some waiting over an hour for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Numerous complaints were made about cold or poorly prepared food, with several customers receiving items that were stale or not fresh.

Staff Behavior

Several reviews mentioned rude or dismissive staff, with a lack of customer service training noted as a significant issue.

Cleanliness

Customers reported dirty tables and unsanitary conditions, contributing to a negative dining experience.
  • TT
    Ty
    Dec 22, 2025
    1.0
    I be trying to give this store the benefit of the doubt but they are terrible i asked for my nuggets cooked to they weren’t my sandwich was cold chews looked old asked for light ketchup light onion i got none and about 6 fries the only reason i didn’t go back is cause i was on a 20 minute lunch break that store is terrible
  • SA
    SgN A
    Dec 21, 2025
    1.0
    I love many McDonald's places in the city, but this place is awful. A few times during a year I came here to get coffee. Usually fresh brewed coffee in McDonald's is very good. But here, 2 times of 3, the coffee they served was cold! Last time (12/21/2025) even more: I asked for coffee with packs of sugar and creamer on side. He brought me slightly warm, almost cool coffee without packs of creamer; I realized they already added creamer. Probably, because, it was not freshly brewed coffee, the employee tried to improve it's taste by adding the creamer into it. By he way, in front of me, some lady was also surprised with her tea, which was also quite different from her order.
  • JJ
    JL
    Dec 21, 2025
    1.0
    This McDonald's has went downhill the last few years! This is the second time This week my family has received terrible service and old cold food on top of wasting my time and gas waiting in line for almost 20 minutes to receive my order incorrectly made and outdated dried ashy nuggets 😑 so then I waited another 10 mins waiting and pulled to the side for my order. I ended up never receiving my food and then only receiving a partial refund after waiting for over an hour! All I ordered was a 20 pc nugg with 6 sauce and 2 snack wraps no lettuce! Sadly both wraps made wrong and nuggets cold and old my spouse went without dinner and never received my full refund even though the manager took the bag with all the food and sauces he only gave me a refund for one wrap and the 20 pc without sauce those sauces are 50. Cents a piece thats $3.00 in sauce they stole from me and didn't pay me back! DONT WASTE YOUR TIME OR MONEY AT THIS ESTABLISHMENT 💯!
  • TM
    Tammy Marie
    Dec 17, 2025
    1.0
    Slowest drive-thru EVER...Just waited for 25 minutes after they took my order for my food. Not sure what was going on but no movement for nearly 20 minutes. Bad service...
  • LK
    Lisa Kern
    Dec 13, 2025
    1.0
    I ordered through the app curbside. I got there and a few minutes later the app notifies me that my order is being made and it will be 2 to 5 minutes. I ordered breakfast and watched two whole lines of cars get their food at the drive thru while I was still waiting on my order. I called and they didn’t answer until the 3rd time calling. The lady on the phone said that they would bring it out when it’s ready but couldn’t give me a timeframe and gave several excuses why my order was on the back burner. If you accept a job make sure you actually want to do what is required of that job. They simply didn’t want to go outside to give me my order. You also could barely hear the lady on the phone almost like she was scared to talk. They at first didn’t want to refund my order told me I had to do it through the app. They don’t even know their own cancellation policy because once the order is being made it cannot be cancelled. So I had to come inside and still wait to even get my refund. It’s very hit or miss if you get fresh food or good service. I don’t recommend this location.

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's is open 24 hours every day of the week.

Can I order delivery or pickup from this McDonald's?

Yes, you can order delivery including same-day and no-contact delivery, as well as curbside pickup services.